A flexible mix of office hustle and home comfort—where productivity meets balance!

Hybrid Work Arrangement

Medical, dental, and optical coverage are your all-in-one health toolkit—keeping you covered, comfortable, and looking sharp!

Medical Coverage

A festival celebration at work is like hitting pause for fun—where creativity, culture, and snacks come together to make the office feel like a party!

Pantry Refreshment

A festivity celebration at work is a chance to swap spreadsheets for sparkle—where team spirit, and a little bit of magic light up the office!

Festivity Celebration

iSoftStone

We are a global IT services and consulting company that creates value and drives success for our clients through technology solutions, service excellence, and digital innovation.&nbsp;

About iSoftStone

Working with iSoftStone is about more than just the latest tech or current project. We emphasize developing trust, building relationships, and serving those around us.
It’s our people who bring diverse passion, perspectives, and experience to our clients and to our community.

Passion
What brings us to work every day is making a real impact through technology solutions, service excellence, and digital innovation.
Trust
We honor commitments to our clients, our partners, and to one another. Each instance is an opportunity to build credibility, partnership, and trust.
Innovation
We love technology and reject the status quo. Every day, we strive to bring the most innovative solutions to the people and organizations we work with.
Excellence
We relentlessly pursue excellence and high quality in everything we do – talent acquisition, client engagement, solution development, customer support, and more.
Diversity
Our world is diverse. We believe in an open, equal, inclusive, and collaborative environment. We celebrate differences and want to tap into the collective power and wisdom of everyone who works at iSoftStone.

Our Core Values

&nbsp;Job Summary:
We're looking for a Customer Service Support Executive to provide exceptional service via phone and email. You'll need to be fluent in Mandarin and English. Knowing Cantonese languages is plus point. Accurately log feedback, and collaborate with shared services team. This role requires flexibility to work rotational shifts (9am-6pm; 1pm-10pm), including weekends and public holidays.
Key Responsibilities:
<ul>
<li>Provide timely and professional customer support via phone calls and email;</li>
<li>Communicate fluently in both Mandarin (Chinese) and English languages with customers from different</li>
<li>regions; knowing Cantonese languages is just a plus point.</li>
<li>Accurately log and follow up on customer feedback and issues to ensure resolution;</li>
<li>Assist in maintaining and improving the internal knowledge base and workflows;</li>
<li>Collaborate with internal teams (e.g., product, technical) to resolve customer concerns efficiently;</li>
<li>Work in rotating shifts, including weekends and public holidays.</li>
<li>Perform other customer service related tasks as assigned by the supervisor.</li>
</ul>

This job is for a Customer Service Representative who helps customers via phone and email. You might like this job because you get to use your Mandarin and English skills daily and work with different teams to solve problems, all while ensuring great service!