AI-generated summary
- Handle omni-channel enquiries, complaints, dealer coordination and tech follow-up.
- Work with an active digital community on Facebook, Instagram and TikTok.
- Own escalations on alternate weekend shifts, with weekend duty and shift allowances!
Job Description
- This role supports complaint and enquiries management,dealer coordination ,technical follow-up ,and digital community engagement.
- The position also participates in a rotational weekend and after -hours duty roster
- Handle customer enquiries ,feedback and complaints across omni-channels including email,phone ,soscial media and walk-ins
- Monitor Facebook , Instagram, Tiktok and proactively respond to comments ,messages & complaints.
- Manage urgent breakdown & escalation cases over the weekend and prepare operational ,VOC & simple soscial media reports.
Working Hours
10:00-7:00 PM
13:00 -22:00 PM
(Alternate Working Saturday & Sunday ) - Weekend Duty Allowance & Shift Allowance
Job Requirements
- Diploma or Bachelor's Degree in Business Adminstration , Customer Service or related field.
- Minimum 1-2 Years of Experience in Customer Service , Digital Engagement or Complaint Management.
- Candidate from Hospitality , Automotive or Contact Centre Industry is Preferred.
- Excellent Communication Skills in Bahasa Malaysia and English ( Spoken & Written)
- Permanent Working Hours : 10:00 AM -7:00 PM (Alternate Working Sat & Sun ) Or 1:00 PM - 10:00 PM ( Alternate Working Sat & Sun)
Skills
Customer Service
Customer Support
Customer Inquiries
Customer Service Desk
Company Benefits
Respect & Integrity
We treat everyone fairly and with professionalism.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
Aveta Global Marketing
About Aveta Group of Companies
Aveta Group of Companies is a fast-growing organisation driven by innovation and passion for mobility. Established in Malaysia, our group focuses on the automotive, manufacturing, and marketing sectors, serving customers nationwide with high-quality products and services.
Our portfolio includes:
Aveta Malaysia Sdn. Bhd. – A homegrown motorcycle brand committed to delivering affordable,...