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This job is all about helping customers and keeping things organized! You might like this job because you’ll get to chat with people, solve their issues, and work with a team. Plus, you have the chance to earn extra pay for overtime!
Job Description
- Manage and monitor customer ratings and reviews across all company platforms.
- Handle online customer enquiries via chat, comments, and messaging platforms professionally.
- Address customer feedback, complaints, and issues, including handling difficult customers tactfully.
- Communicate and coordinate with affiliates through designated chat platforms.
- Maintain proper records of customer interactions and feedback.
- Support and carry out administrative tasks as assigned by management.
Working Hours:
- 7.5 working hours per day (Rotate shift morning / afternoon)
- 6 working days per week
- OT claimlable
Job Requirements
- Minimum SPM qualification
- Proficient in Malay and English (spoken and written)
- Good interpersonal, communication, and problem-solving skills
- Responsible, patient, and customer-focused
Skills
Customer Service
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
Jiyun Technology
Founded in 2022 , our brand was born from a passion for redefining online shopping for Muslimah fashion. We noticed a growing demand for stylish, high-quality modest wear at affordable prices and created a solution for it.
Our focus is on Muslimah fashion blending elegance, comfort, and premium materials to help women feel confident in what they wear. What sets us apart is our dedication to quality and affordability,...
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