Hybrid working is possible in many areas of our company. We provide the right work - life balance for employees. 

FLEXIBLE WORKING

Employee discounts on our Home & Garden product range offer motivate our employees to compete to have the most Karcher products in their households.

WOW DEALS

In addition to a competitive salary, employees may receive bonuses based on performance along with special benefits on work anniversaries.

SPECIAL PAYMENTS

We promote bonding & togetherness through team bonding sessions, sports club, and leisure activities that encourage connection and well-being. 

SPORTS & TEAM BONDING

Health is wealth, through our yearly health assessment and medical benefits, employee can ensure their healthy living.

HEALTH IS WEALTH

We support our employees development with our talent management. We expand our in-house training module for learning with the Karcher Campus.

DEVELOPMENT OPPORTUNITIES

Karcher Cleaning Systems Sdn Bhd

Alfred Kärcher, a German engineer, founded Kärcher. ​The company developed Europe's first hot water high-pressure cleaner, marking the company's entry into cleaning technology. ​
Kärcher is a global leader in cleaning technology, offering a wide range of products for professional and Home &amp; garden use.​ The company focused on international expansion.
Kärcher established its Malaysian subsidiary, Kärcher Cleaning Systems Sdn Bhd, in 1997. The company has since grown to a team of over 90 employees across various departments. Kärcher Malaysia operates Kärcher Centres in:​
<ul>
<li>Shah Alam, Selangor</li>
<li>Bayan Baru, Penang</li>
<li>Taman Mount Austin, Johor Bahru​</li>
</ul>
These centres provide sales &amp; distribution for wide range of cleaning equipment, After-Sales Service &amp; Maintenance of the machines, Cleaning Solutions &amp; Consultation for industries like automotive, hospitality, healthcare, etc and hosts product demonstrations, exhibitions, and cleaning campaigns.&nbsp;

Kärcher: The Origin Story

<ul>
<li>Trust is our base. It means building strong relationships through mutual respect, reliability, and transparency.</li>
<li>Curiosity is our creative spark. It drives our desire to learn and be innovative, and is an essential quality that we fully embrace.&nbsp;</li>
<li>Courage is our attitude. It inspires us to embrace change and try new things, even outside our comfort zones.&nbsp;</li>
<li>Passion is our driving energy. It is with strength and perseverance that we embrace all that we do.&nbsp;</li>
<li>Responsibility is our backbone. We take ownership of our tasks, actions and decisions, both individually and as a team.&nbsp;</li>
</ul>

Karcher Values

Join the team at Karcher Cleaning Systems Sdn Bhd, a leading provider of cleaning solutions, as a Customer Service and Customer Care Representative. In this role, you will manage the end-to-end order management cycle, ensuring accurate, timely processing of customer orders while delivering a high standard of support to internal teams and external clients. This role ensures efficient logistics coordination, invoicing, and system data integrity, contributing to operational excellence and customer satisfaction.

Order Entry &amp; Fulfilment
<ul>
<li>Manage end-to-end customer order processing in coordination with the Sales team.</li>
<li>Enforce correct pricing and discounts according to annually updated guidelines while collaborating with Finance to ensure compliance with customer credit terms.</li>
<li>Prepare delivery notes and all required shipping documents while coordinating the timely shipment of customer orders and warehouse drop-offs.</li>
<li>Work closely with the Demand Planner regarding stock availability and incoming shipments.</li>
<li>Liaise with the 3PL warehouse for missing serial numbers or special delivery arrangements.</li>
<li>Manage delivery exceptions (e.g., returns, refusals, rejections) and handle Proof of Delivery (POD) documentation from delivery partners.</li>
<li>Support Professional Direct Sales and Dealers with AR (accounts receivable management) to avoid order replenishment block.</li>
<li>Verify and validate delivery partner billings prior to payment processing while managing backorders and coordinating logistics activities.</li>
</ul>
Customer / Sales Support &gt;&gt; Customer Care
<ul>
<li>Provide general customer support across all available channels (phone, email, chat, etc.) while managing and sharing accurate information with customers and internal departments.</li>
<li>Ensuring an accurate and customer-oriented processing of orders, complaints, and customer requests in line with SLAs</li>
<li>Handle product application requests and general product inquiries, provide pricing and availability information, and manage customer requests related to delivery timelines and open orders.</li>
<li>Handle customer complaints and claim requests, independently identifying and coordinating solutions across the organization when information is not readily available within the department</li>
<li>Monitoring and administrative processing of the delivery times for the products and accessories, so that a timely and complete delivery is guaranteed</li>
<li>Managing administrative tasks, such as processing quotations, sending customer documentation, and handling credit notes and returns.</li>
<li>Arrange repairs for private end consumers, both in and out of warranty, and provide after-sales support for the Kärcher online shop.</li>
<li>Store and maintain customer information in the appropriate databases while collaborating with other departments to resolve complex customer issues</li>
</ul>
System Management, Reporting &amp; Data Analysis
<ul>
<li>Manage CRM-related activities, including creation and maintenance of Customer Master Data.</li>
<li>Prepare, publish, and monitor KPI reports while performing regular sales and CRM data analysis to support business performance tracking and informed decision-making.</li>
</ul>
Others
<ul>
<li>Responsible for managing Infonet and SAP systems, including training, manuals, process optimization, and project support.</li>
<li>Participate in operational activities such as year-end stock takes and execute ad hoc tasks or special assignments as directed by management.</li>
</ul>

This job is a Customer Service and Care Representative at Karcher Cleaning Systems. You might like this job because you’ll manage orders and support customers while ensuring smooth logistics, all in a friendly and dynamic environment.

SAP ERP

Customer Service

Order Processing

Customer Relationship Management (CRM) Software

Join the team at Karcher Cleaning Systems Sdn Bhd, a leading provider of cleaning solutions, as a Customer Service and Customer Care Representative. In this role, you will manage the end-to-end order management cycle, ensuring accurate, timely processing of customer orders while delivering a high standard of support to internal teams and external clients. This role ensures efficient logistics coordination, invoicing, and system data integrity, contributing to operational excellence and custom...

Customer Service and Customer Care Representative

Karcher Cleaning Systems Sdn Bhd

Specialist, Customer Operations

ZUS COFFEE

Business Development Manager

UNT OIL COMPANY SDN BHD

Sales Coordinator

YHPL Marketing Sdn Bhd

Sales Operations Executive

New Hoong Fatt Auto Supplies Sdn. Bhd

Customer Care Call Agent

Agensi Pekerjaan ES2000 (K Employment Solutions)

Customer Service Team Lead

Hiredly X

Customer Service & Operations Executive

Infinity Cosmic Sdn Bhd

Sales Support Executive

HPMT Industries Sdn. Bhd.

Account Executive (Remote)

Mister Mobile

Company Profile

Karcher Cleaning Systems Sdn Bhd