We believe people can achieve whatever they put their minds to and we’re actively looking for people who share our purpose.

Career advancement

Our recruitment is based on skills and competencies, with appointments made solely on merit.

Inclusive team culture

We offer nine graduate programmes to those looking for responsibility and exposure to meaningful opportunities.

Graduate programmes

Kerry

<p><strong>We are from food, for food. We are Kerry</strong></p>
<p>From a small dairy company in the southwest of Ireland to a global multinational in 50 years, the journey of Kerry tells a story of how belief and vision were combined to create a unique company. We’ve stayed close to our food heritage while drawing on expertise and inspiration from all over the world.&nbsp;</p>
<p>Our organisation is committed to helping delight and nourish consumers everywhere. The last five decades have seen extraordinary change in the way people live their lives. Kerry’s experience means we rise to this challenge: developing solutions that meet evolving tastes and provide sustainable nutrition for generations to come.</p>
<p><em>Source: </em><a href="https://www.kerry.com/about/our-company" target="_self"><em>kerry.com</em></a></p>

Who We Are

<p><strong>Forging a sustainable future for people, society and planet</strong></p>
<p>Our set of shared values underpin everything we do at Kerry. Across the globe, our purpose–inspiring food, nourishing life–is evident in our people, our products and our commitments to protecting the planet and improving lives. It guides the decisions we make, how we innovate and grow and how we partner with our customers to create a world of sustainable nutrition.</p>
<p><strong>Courage</strong></p>
<p>We’re brave, speak up and we inspire others to get the best results.&nbsp;</p>
<p><strong>Enterprising Spirit</strong></p>
<p>We’re bold, big-picture thinkers who add value and grow together.</p>
<p><strong>Ownership</strong></p>
<p>We’re accountable and care about the business as if it were our own.</p>
<p><strong>Inclusiveness</strong></p>
<p>We’re welcoming, authentic and respectful of diversity.</p>
<p><strong>Open-mindedness</strong></p>
<p>We’re curious, innovative and believe in the possibilities.&nbsp;</p>
<p><em>Source: </em><a href="https://www.kerry.com/about/purpose" target="_self"><em>kerry.com</em></a></p>

Our Values

<p><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About Kerry</b></h2> </div><div>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.</div> <div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></h2> </div><div><p>Work Location: &nbsp; &nbsp; &nbsp; &nbsp; 1Powerhouse, PJ (5mins walk from MRT Bandar Utama)<br>Reporting To:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Customer Care Support Manager</p> <p>&nbsp;</p> <p><br>This role needs to oversee daily work activity of assigned team members, proactively deescalating &amp; resolve customer issues. Support training of designated teams in standard policies, procedures, and best practices, ensuring overall delivery of world-class customer service. In parallel manage assigned individual operational customer service management workload, supporting delivery of a world class customer experience for our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organizations.</p> <p>&nbsp;</p></div> <div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Key responsibilities</b></h2> </div><div><p>&nbsp;</p> <p><strong>Lead Supervision:</strong></p> <ul> <li>Proactively leads team with a clear focus on building trusted relationships with Customer Care teams, shared service centers and wider GBS team, offering solutions and drives service excellence consistently delivering a differentiated best in class experience to our customers empowering and encouraging the team to increase customer loyalty, satisfaction, and business growth.</li> <li>In conjunction with CC Support Manager, resource &amp; capacity management of team whilst ensuring strong team performance, operational excellence &amp; delivery of an excellent customer experience</li> <li>Manage one to one meeting with team members, actively mentoring, coaching, and providing positive &amp; developmental feedback to all team members and sharing that feedback with CC Support Manager</li> <li>Supervision of assigned team &amp; management of daily workload &amp; service performance</li> </ul> <p>&nbsp;</p> <p><strong>Stakeholder Management:</strong></p> <ul> <li>Develops trusted relationships at a cross-enterprise level</li> <li>Demonstrate high levels of engagement, collaboration, and proactive communication with key stakeholders</li> <li>Representing the function at cross enterprise, customer, commercial meetings, and calls</li> <li>Manage relationships with key stakeholders with a strong focus on operational excellence &amp; improvement</li> </ul> <p>&nbsp;</p> <p><strong>Operational Service Delivery:</strong></p> <ul> <li>Responsible for managing relevant customer &amp; internal requests; Salesforce requests, reporting requirements, master data management, credit returns and related system maintenance with timely processing, &amp; accuracy.</li> <li>Anticipate, identifies, and proactively resolve issues by clarifying requirements, determining solutions to provide proactive resolution to achieve service excellence and adhere to operating procedures.</li> <li>Provides professional, timely, reliable, and consistent updates and information sharing with internal stakeholders and team members.</li> <li>Navigates internally to ensure timely proactive resolution of issues, queries and complaints providing a seamless experience.</li> <li>Proactively communicates and de-escalates</li> </ul> <p>&nbsp;</p></div> <div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Qualifications and skills</b></h2> </div><div><p>&nbsp;</p> <ul> <li>Bachelor's Degree or Diploma/Post Graduate Diploma in any field</li> <li>Minimum 2-3 years working experience in customer service of a Manufacturing environment.</li> <li>Knowledge in import/export business and documentation will be an added advantage.</li> <li>Exposure in handling difficult customers</li> <li>Proficient in Microsoft Office</li> <li>Knowledge and skill in SAP system is preferable</li> </ul></div></p>

This job is a Customer Care Support Specialist at Kerry, where you&#x27;ll lead a team to ensure top-notch service for customers. You might like this job because it offers the chance to develop relationships and improve the customer experience in the food industry!

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and...

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