We believe people can achieve whatever they put their minds to and we’re actively looking for people who share our purpose.

Career advancement

Our recruitment is based on skills and competencies, with appointments made solely on merit.

Inclusive team culture

We offer nine graduate programmes to those looking for responsibility and exposure to meaningful opportunities.

Graduate programmes

Kerry

<p><strong>We are from food, for food. We are Kerry</strong></p>
<p>From a small dairy company in the southwest of Ireland to a global multinational in 50 years, the journey of Kerry tells a story of how belief and vision were combined to create a unique company. We’ve stayed close to our food heritage while drawing on expertise and inspiration from all over the world.&nbsp;</p>
<p>Our organisation is committed to helping delight and nourish consumers everywhere. The last five decades have seen extraordinary change in the way people live their lives. Kerry’s experience means we rise to this challenge: developing solutions that meet evolving tastes and provide sustainable nutrition for generations to come.</p>
<p><em>Source: </em><a href="https://www.kerry.com/about/our-company" target="_self"><em>kerry.com</em></a></p>

Who We Are

<p><strong>Forging a sustainable future for people, society and planet</strong></p>
<p>Our set of shared values underpin everything we do at Kerry. Across the globe, our purpose–inspiring food, nourishing life–is evident in our people, our products and our commitments to protecting the planet and improving lives. It guides the decisions we make, how we innovate and grow and how we partner with our customers to create a world of sustainable nutrition.</p>
<p><strong>Courage</strong></p>
<p>We’re brave, speak up and we inspire others to get the best results.&nbsp;</p>
<p><strong>Enterprising Spirit</strong></p>
<p>We’re bold, big-picture thinkers who add value and grow together.</p>
<p><strong>Ownership</strong></p>
<p>We’re accountable and care about the business as if it were our own.</p>
<p><strong>Inclusiveness</strong></p>
<p>We’re welcoming, authentic and respectful of diversity.</p>
<p><strong>Open-mindedness</strong></p>
<p>We’re curious, innovative and believe in the possibilities.&nbsp;</p>
<p><em>Source: </em><a href="https://www.kerry.com/about/purpose" target="_self"><em>kerry.com</em></a></p>

Our Values

<p><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About Kerry</b></h2> </div><div>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.</div> <div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></h2> </div><div><p>Work Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1Powerhouse, PJ (5mins walk from MRT Bandar Utama)<br> Reporting To:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ICT Service Desk Team Lead<br> Working hours:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 12:30 PM - 9:30 PM​</p> <p>&nbsp;</p> <p>This position is for an Associate Service Desk Analyst, part of our Global ICT Team at GBS KL. The primary responsibility is to support Kerry's Service Desk ICT operations by efficiently managing incoming calls and tickets from the business, addressing IT support needs, and ensuring timely resolution of technical issues.</p> <p>&nbsp;</p> </div> <div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Key responsibilities</b></h2> </div><div><ul> <li>Provides resolutions to incidents via phone and where necessary refer more complex issues&nbsp; to a more qualified Service Desk analyst.</li> <li>Process service requests such as but not limited to password reset, ID and access management, etc.</li> <li>Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software.</li> <li>Deliver outstanding customer service standards by answering calls promptly, remain courteous and professional at all times.</li> <li>Acquire current knowledge of relevant systems, software and hardware, support policies in order to provide accurate solutions to customers.</li> <li>Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA).</li> <li>Performs follow-up until incidents or requests are resolved by performing outbound calls, chats or emails.</li> <li>Pass all set metrics and KPIs (key performance indicators).</li> <li>Provide high quality information on the incident tickets to support ITIL best practice in Service Operations and Continuous Service Improvement.</li> </ul> <p>&nbsp;</p> </div> <div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Qualifications and skills</b></h2> </div><div><ul> <li>A degree in Information and Communication Technology (ICT) or a related field.</li> <li>Recent graduate or up to 2 years of experience in ICT support, technical assistance, or customer service roles.</li> </ul> <p>&nbsp;</p> </div></p>

This job is a Service Desk Analyst role at Kerry for a 3-month contract. You might like this job because you&#x27;ll help solve IT issues, support a global team, and work in a dynamic environment while gaining valuable experience in technology!

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and...

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