We cover outpatient medical coverage and hospitalization and surgical benefits

We care for you

Free parking

Regular training provided for upskilling employees

Training

Alpha Home Appliances Sdn Bhd

Alpha Group is one of Malaysia's largest electric water heater manufacturers and exporters. With more than 20 years of expertise in the manufacturing sector, Alpha consistently applies the Quality System (ISO:9001) and world standard manufacturing processes in the curation of our quality products to give the best experience to our valued customers.&nbsp;

About Alpha

<ins>Safety. Quality. Design </ins>
Alpha aims to be field innovators and the bringers of first-in-market creations, which are assured to be highly functional, attractive and perfectly suited to the variety of our customers’ lifestyles. 
Alpha’s quality brand culture extends to our customers. We strive constantly to make customers confident in using Alpha as their first-choice household appliance brand and to build this trust through producing appliances of the highest standard. &nbsp;

Our Vision & Mission

<ul>
<li>Attend to incoming calls on product and services inquiries; make outgoing calls to arrange appointment for customers.</li>
<li>Resolves product or service problems by identifying the cause of the problems and assist customers by providing the correct solutions.</li>
<li>Create customer’s case in system &amp; follow up on pending cases.</li>
<li>Prepares product or service reports by collecting and analyzing customer information.</li>
<li>Contributes to team effort to complete daily tasks within dateline.</li>
</ul>

This job is a Customer Service Assistant in Johor Bahru. You might like this job because it involves resolving customer inquiries, creating cases, and contributing to team efforts to meet deadlines.

Customer Service

Effective Communication

After Sales Support

Administrative Support




-Attend to incoming calls on product and services inquiries; make outgoing calls to arrange appointment for customers.


-Resolves product or service problems by identifying the cause of the problems and assist customers by providing the correct solutions.


-Create customer’s case in system and follow up on pending cases.


-Prepares product or service reports by collecting and analyzing customer information.


-Contributes to team effort to complete daily tasks within dateline.


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Company Profile

Alpha Home Appliances Sdn Bhd