Job Description
- Attend to incoming calls on product and services inquiries; make outgoing calls to arrange appointment for customers.
- Resolves product or service problems by identifying the cause of the problems and assist customers by providing the correct solutions.
- Create customer’s case in system & follow up on pending cases.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort to complete daily tasks within dateline.
Job Requirements
- Candidate must possess at least a Diploma or higher level education in any field.
- Strong communication skills in both spoken and written English and Bahasa Malaysia.
- Computer literate with Microsoft Office knowledge.
- Pleasant personality and possess soft and interactive skills.
- Independent, fast, flexible, dynamic and believes in continual growth and learning.
- Fresh graduates are encourage to apply.
Skills
Customer Service
Effective Communication
After Sales Support
Administrative Support
Company Benefits
We care for you
We cover outpatient medical coverage and hospitalization and surgical benefits
Free parking
Park inside company premise
Training
Regular training provided for upskilling employees
Additional Info
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
Alpha Home Appliances Sdn Bhd
Alpha Group is one of Malaysia's largest electric water heater manufacturers and exporters. With more than 20 years of expertise in the manufacturing sector, Alpha consistently applies the Quality System (ISO:9001) and world standard manufacturing processes in the curation of our quality products to give the best experience to our valued customers.