B2B Commerce (M) Sdn Bhd

<ul>
<li>Ensure incidents are logged and updated in the helpdesk ticketing system</li>
<li>Learn and achieve good understanding of product features</li>
<li>Guide supplier and buyer on portal usage and process.</li>
<li>Provide service provisioning and training for supplier</li>
<li>To assist buyer and supplier enquiries on business/trading processes.</li>
<li>Response to inbound and outbound calls in a professional manner and providing      solutions and advise where appropriate.</li>
<li>Troubleshootnand resolve suppliers issues within system accessibility.</li>
<li>Ensuring service quality level are maintained and all issues is handled in a timely</li>
<li>manner.</li>
<li>Escalate clients' requests and complaints to appropriate specialists.</li>
<li>Update clients about their request and feedbacks status accordingly.</li>
<li>Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.</li>
<li>Perform other related duties on ad hoc basis.</li>
</ul>

This job is as a Customer Service Executive, where you&#x27;ll help people solve issues and navigate our system. You might like this job because you enjoy assisting others and learning about new products while keeping things running smoothly.

Customer Service

Negotiation

Persuasive Communication




-Ensure incidents are logged and updated in the helpdesk ticketing system


-Learn and achieve good understanding of product features


-Guide supplier and buyer on portal usage and process.


-Provide service provisioning and training for supplier


-To assist buyer and supplier enquiries on business/trading processes.


-Response to inbound and outbound calls in a professional manner and providing      solutions and advise where appropriate.


-Troubleshootnand resolve supp...

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