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Lalamove

<div>Frustrated by the analogue process of using call centres to book delivery vehicles and the lack of transparency in pricing and availability, a group of problem solvers got together to create their own digital solution.<br><br></div><div>Lalamove was born to make on-demand delivery possible for everyone at the touch of a button. Through a single app, users could gain access to a wide fleet of suitable delivery vehicles helmed by professional drivers.<br><br></div><div>Simply input the pick up and drop off locations, choose the vehicle type you require and get quickly matched with a nearby driver who’s ready to take the order.<br><br></div><div>Track the whole delivery process from start to finish in the app, use digital payment options and pull up the record of all your activity in one place.<br><br></div><div>Lalamove has become the strategic partner for businesses of all sizes to solve their last-mile delivery issues. From independent brick and mortar stories to restaurants, retail outlets and e-commerce companies, Lalamove helps businesses from a wide array of industries to scale and outsource deliveries based on their needs.</div>

Who we are

<div><strong>Passion</strong></div><ul><li>Positive Energy</li><li>Proactive in learning and asking for work</li><li>Act like owners</li></ul><div><br><strong>Execution</strong></div><ul><li>Believe in solutions, not excuses</li><li>Results driven</li><li>Possess relevant skillset&nbsp;</li></ul><div><br><strong>Humility</strong></div><ul><li>Acknowledge failures and share experience</li><li>Don't reinvent the wheel</li><li>Always believe you can improve</li></ul><div><br><strong>Grit</strong></div><ul><li>Keep up the intensity in good times and bad times&nbsp;</li></ul>

Our Values

<ul><li><strong>Inquiry management (inbound and outbound): </strong>Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.</li><li><strong>Handle customer and driver complaints</strong>: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.</li><li><strong>Match supply and demand: </strong>Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.</li><li><strong>Understand and follow the company procedures:</strong> Provide accurate, valid and complete information by using the right methods/tools.</li></ul><div><br></div>

This job is a customer service associate. You&#x27;ll handle inquiries and complaints for Lalamove, ensuring a smooth experience for users and drivers. You might like this job because you get to engage with people and help solve their problems.

This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business. 



-Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.

-Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.

-Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.

-Understand and follow t...

Customer Service Associate

Lalamove

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Company Profile

Lalamove