We are as diverse as the region we connect, because we value the power of difference.

Collaborative team

We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.

Rewarding career

Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!

Diverse opportunities

Lazada Express Malaysia

ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source: <a href="https://www.lazada.com/en/" target="_self">lazada.com</a>&nbsp;

Who We Are

OUR MISSION
Accelerating Progress In Southeast Asia Through Commerce &amp; Technology
OUR VISION by 2030
<ul>
<li>Serve 300 million customers</li>
<li>Create millions of jobs in the eCommerce ecosystems</li>
<li>Power real, profitable SMEs across SEA</li>
</ul>
OUR CORE VALUES
<ul>
<li>Customers first, employees second, shareholders third</li>
<li>Trust makes everything simple</li>
<li>Change is the only constant</li>
<li>Today's best performance is tomorrow's baseline</li>
<li>If not now, when? If not me, who?</li>
<li>Live seriously, work happily</li>
</ul>
Source: <a href="https://www.lazada.com/en/careers/" target="_self">lazada.com</a>

Our Values

Responsibilities: Reporting to the Head of Escalation Management, your role is detailed below: -Business owner of the Escalation management in Malaysia -Business owner of the L3 team’s performance in Malaysia -Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending -Take lead in driving down the Buyer/Seller frictions, be it from identifying top friction through data analysis to drive the collaboration with stakeholders to close the loop -Take lead in driving the Malaysia L3’s efficiency, increase the productivity and lower the cost -Collaborate with stakeholders across CC team to find improvement opportunity regarding escalation -Ensure the customer satisfaction at targeted level -Raise the awareness of high-risk escalation through assessment and top friction sharing -Other tasks as assigned by the Head of Escalation Management

This job is about managing escalations, improving team performance, and resolving high-risk issues in Malaysia. You might like this job because you&#x27;ll work with stakeholders to drive efficiency and customer satisfaction.

Responsibilities: 
Reporting to the Head of Escalation Management, your role is detailed below: 
 -Business owner of the Escalation management in Malaysia
 -Business owner of the L3 team’s performance in Malaysia
 -Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending
 -Take lead in driving down the Buyer/Seller frictions, be it from identifying top friction through data analysis to drive the collaboration with stakeholders to close the loo...

Customer Care-Performance & Process Management

Lazada Express Malaysia

VIP Client Operations Specialist (Future Head of Office)

Upcomers

Store Manager (KLCC)

Abeaute Sdn Bhd

Sales Manager (Engineering Solutions)

Hiredly X

Manager - Customer Support & Training (Credit Management Group)

AEON Credit Service (M) Berhad

Executive, Fulfilment (Business Development)

Ninja Van

Outlet Manager/Supervisor

Gamers Hideout

Team Lead (Accounting)

Hiredly X

Operations Manager (Air Freight) (KLIA)

PERSOLKELLY Malaysia

Medical Director (KL/Penang)

Hiredly X

Company Profile

Lazada Express Malaysia