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This job is all about enhancing customer care by analyzing user feedback and improving our product. You might like this job because you'll coordinate exciting product launches and support campaigns to ensure everything runs smoothly!
Undisclosed
Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Product management:
- Analyze user feedback to identify areas for improvement.
- Collaborate closely with Product Design team to translate user feedback into actionable improvements and XSpace new features.
- Contribute to the product roadmap and backlog prioritization.
Product Features Launches:
- Coordinate with cross-functional stakeholders throughout the entire product feature launch lifecycle, including requirements gathering, execution, and post-launch analysis.
- Manage and coordinate User Acceptance Testing (UAT), identifying and resolving issues to ensure a smooth product feature release.
- Prepare and execute feature launch plans, including communication materials.
Operational Excellence:
- Plan and manage daily activities to ensure efficient workflow and timely completion of tasks.
- Provide support to in-house operations team and customer support agents, resolving issues.
- Manage and prioritize the product backlog, ensuring alignment with overall product strategy.
Campaign Support:
- Proactively monitor and maintain XSpace performance during major campaigns to prevent and resolve any technical issues impacting customer care operations.
Strategic Initiatives:
- Lead projects related to XSpace product to improve customer care processes and workflows.
- Analyze data to identify trends and opportunities for improvement in product and support operations.
- Recommend and implement solutions to address identified challenges and improve customer satisfaction.
Job Requirements
- A strong understanding of CRM systems and technical skills to navigate the platform.
- Data analytics expertise, including SQL proficiency.
- Project management skills with a proven track record of leading initiatives and influencing stakeholders.
- A passion for problem-solving, a keen eye for detail, and a drive to deliver an exceptional customer experience.
- The ability to adapt to change and work independently under pressure.
- This is an opportunity to make a significant impact on Lazada's customer care strategy by leveraging technology and data to optimize operational efficiency and drive customer satisfaction.
Company Benefits
Collaborative team
We are as diverse as the region we connect, because we value the power of difference.
Rewarding career
We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.
Diverse opportunities
Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, IT Product Management, Manufacturing Operations
Company Profile
