We are as diverse as the region we connect, because we value the power of difference.

Collaborative team

We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.

Rewarding career

Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!

Diverse opportunities

Lazada Express Malaysia

ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source: <a href="https://www.lazada.com/en/" target="_self">lazada.com</a>&nbsp;

Who We Are

OUR MISSION
Accelerating Progress In Southeast Asia Through Commerce &amp; Technology
OUR VISION by 2030
<ul>
<li>Serve 300 million customers</li>
<li>Create millions of jobs in the eCommerce ecosystems</li>
<li>Power real, profitable SMEs across SEA</li>
</ul>
OUR CORE VALUES
<ul>
<li>Customers first, employees second, shareholders third</li>
<li>Trust makes everything simple</li>
<li>Change is the only constant</li>
<li>Today's best performance is tomorrow's baseline</li>
<li>If not now, when? If not me, who?</li>
<li>Live seriously, work happily</li>
</ul>
Source: <a href="https://www.lazada.com/en/careers/" target="_self">lazada.com</a>

Our Values

Product management: - Analyze user feedback to identify areas for improvement. - Collaborate closely with Product Design team to translate user feedback into actionable improvements and XSpace new features. - Contribute to the product roadmap and backlog prioritization. Product Features Launches: - Coordinate with cross-functional stakeholders throughout the entire product feature launch lifecycle, including requirements gathering, execution, and post-launch analysis. - Manage and coordinate User Acceptance Testing (UAT), identifying and resolving issues to ensure a smooth product feature release. - Prepare and execute feature launch plans, including communication materials. Operational Excellence: - Plan and manage daily activities to ensure efficient workflow and timely completion of tasks. - Provide support to in-house operations team and customer support agents, resolving issues. - Manage and prioritize the product backlog, ensuring alignment with overall product strategy. Campaign Support: - Proactively monitor and maintain XSpace performance during major campaigns to prevent and resolve any technical issues impacting customer care operations. Strategic Initiatives: - Lead projects related to XSpace product to improve customer care processes and workflows. - Analyze data to identify trends and opportunities for improvement in product and support operations. - Recommend and implement solutions to address identified challenges and improve customer satisfaction.

This job is all about enhancing customer care by analyzing user feedback and improving our product. You might like this job because you&#x27;ll coordinate exciting product launches and support campaigns to ensure everything runs smoothly!

Product management: 
- Analyze user feedback to identify areas for improvement.
- Collaborate closely with Product Design team to translate user feedback into actionable improvements and XSpace new features.
- Contribute to the product roadmap and backlog prioritization.

Product Features Launches: 
- Coordinate with cross-functional stakeholders throughout the entire product feature launch lifecycle, including requirements gathering, execution, and post-launch analysis.
- Manage and c...

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