Enjoy exclusive deals, discounts and freebies of health and wellness goods and services from our brand partners!

Healthy Lifestyle Benefits

Full transparency and we are open with ideas and sharing, with no hierarchy restrictions!

Fun Family Culture

Lesser Commute, Lesser Stress, Better Productivity!

Work from Home

PurelyB

<p><strong>Our vision is to build a brighter and healthier future for all</strong></p>
<p>PurelyB™ is committed to improving the lives of our customers and communities worldwide through:</p>
<ul>
<li>Awareness, education, employment.</li>
<li>Preserving our cultural and herbal traditions.</li>
<li>Consciousness and respect for our planet.</li>
</ul>
<p><strong>Our Origins</strong></p>
<p>PurelyB™ began as a digital content platform, providing users with guidance and motivation through inspiring articles, videos, recipes and custom-designed health programmes - all curated around leading sustainable, healthy lifestyles in Asia. <br><br>Fast forward to now, PurelyB™ has built our reach to over 6milliion users, and now offers two powerful superfood blends (PurelyB Pegaga and PurelyB Tiger Milk Mushroom) that combines Malaysia’s ancient wellness wisdom and royal rituals, with science. <br><br>Working alongside world-class doctors, medical scientists, traditional healers, and natural herbalists, we have unlocked these ancient wellness traditions to create innovative products for modern lifestyles.</p>
<p>We are excited to expand into more international markets, with USA being a key focus in the coming year! Come join our team and be a part of this exciting new chapter</p>


PurelyB™, empowering sustainable healthy living for the modern generation 

<p>We believe that our employees are our greatest asset, and we strive to create an environment that supports their personal and professional growth.</p>
<p><strong>Our remote work policy</strong> allows our employees the flexibility they need to work from wherever they feel most comfortable and productive. We trust our employees to manage their own schedules and prioritize their work in a way that best suits their individual needs.</p>
<p><strong>Collaboration </strong>is key to our success. We encourage our employees to work together, share ideas, and support each other to achieve our collective goals.&nbsp;</p>
<p><strong>Hustle and Grow</strong> is a part of our DNA. We're passionate about what we do, and we're willing to work hard to achieve our goals. We encourage our employees to be proactive and take ownership of their work, while also pushing themselves to constantly improve &amp; learn.</p>
<p><strong>Making a positive impact </strong>across the customers and communities we touch is our mission. We believe everything you do has a big impact and being a small and agile team, get ready to see how your actions help others live a more sustainable and healthy life!</p>


Collaborative, exciting, impactful - all in a supportive and driven environment

Our mission is to make it easy and convenient for people in Asia to lead sustainable healthy lifestyles and encourage positive lifestyle change.

<h2><strong>Overview</strong></h2>
<p>We’re looking for a passionate, people-first individual who genuinely cares about customers, community, and wellness. This role blends customer service excellence with community engagement, both online and offline to strengthen PurelyB’s mission of transforming lives with ancient Malaysian remedies.</p>
<p>If you’re someone who lights up when helping others, loves nurturing communities, enjoys being active on social media, and is excited by the fast-paced world of e-commerce and FMCG, we’d love to hear from you.</p>
<p><strong>Key Responsibilities</strong></p>
<h3><strong>1. Customer Service &amp; Support (Primary)</strong></h3>
<ul>
<li>Handle customer inquiries across email, live chat, WhatsApp, and social and marketplace platforms with empathy, speed, and brand voice-aligned communication.</li>
<li>Provide accurate product information, support on orders, refunds, replacements, and general troubleshooting.</li>
<li>Track common customer issues and propose improvements to internal teams (e-commerce, marketing, product, operations).</li>
<li>Manage review collection, post-purchase follow-ups, and customer satisfaction initiatives.</li>
<li>Collaborate with Ops on smooth order fulfilment, escalations, and logistics.</li>
</ul>
<h3><strong>2. Community Growth &amp; Engagement</strong></h3>
<ul>
<li>Build, engage, and nurture the PurelyB community from customers to wellness enthusiasts.</li>
<li>Support community outreach efforts: reach out for feedback, testimonials, brand advocacy, UGC sourcing, and VIP customer touchpoints.</li>
<li>Help develop and manage community groups (e.g., FB Groups, WhatsApp communities, membership circles).</li>
<li>Run small engagement initiatives such as polls, Q&amp;A sessions, tips, prompts, and community challenges.</li>
</ul>
<h3><strong>3. Social Media Support</strong></h3>
<ul>
<li>Jump onto PurelyB’s social platforms when needed to reply to comments, DMs, and engage with the community.</li>
<li>Assist the marketing team in identifying community-led content and trends worth highlighting.</li>
<li>Help track sentiment, FAQs, and insights from social interactions to improve content strategy and customer experience.</li>
</ul>
<h3><strong>4. Events &amp; On-Ground Support</strong></h3>
<ul>
<li>Assist in planning and executing brand events, pop-ups, workshops, and community wellness activities.</li>
<li>Act as an on-ground representative: engaging with customers, sampling products, answering questions, and supporting logistics.</li>
<li>Coordinate with vendors, partners, and internal teams for smooth execution.</li>
<li>Help capture event feedback and community sentiment post-event.</li>
</ul>
<h3><strong>5. Cross-Functional Collaboration</strong></h3>
<ul>
<li>Work closely with Marketing, Creative, E-commerce, and Operations to improve customer journeys and community experience.</li>
<li>Share weekly insights from customer interactions to help shape campaigns, content, and product improvements.</li>
<li>Support launch campaigns, VIP programs, seasonal promotions, and brand activations.</li>
</ul>

This job is about bringing people together and enhancing their experience with PurelyB&#x27;s wellness products. You might like this job because it combines helping customers with fun community events and social media engagement!

Customer Service

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Customer Relationship Building

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Overview
We’re looking for a passionate, people-first individual who genuinely cares about customers, community, and wellness. This role blends customer service excellence with community engagement, both online and offline to strengthen PurelyB’s mission of transforming lives with ancient Malaysian remedies.
If you’re someone who lights up when helping others, loves nurturing communities, enjoys being active on social media, and is excited by the fast-paced world of e-commerce and FMCG, we’d ...

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