We are as diverse as the region we connect, because we value the power of difference.

Collaborative team

We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.

Rewarding career

Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!

Diverse opportunities

Lazada Express Malaysia

ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source: <a href="https://www.lazada.com/en/" target="_self">lazada.com</a>&nbsp;

Who We Are

OUR MISSION
Accelerating Progress In Southeast Asia Through Commerce &amp; Technology
OUR VISION by 2030
<ul>
<li>Serve 300 million customers</li>
<li>Create millions of jobs in the eCommerce ecosystems</li>
<li>Power real, profitable SMEs across SEA</li>
</ul>
OUR CORE VALUES
<ul>
<li>Customers first, employees second, shareholders third</li>
<li>Trust makes everything simple</li>
<li>Change is the only constant</li>
<li>Today's best performance is tomorrow's baseline</li>
<li>If not now, when? If not me, who?</li>
<li>Live seriously, work happily</li>
</ul>
Source: <a href="https://www.lazada.com/en/careers/" target="_self">lazada.com</a>

Our Values

1、Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. 2、Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement. 3、Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement. 4、Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies. 5、Ensure complex initiatives are executed on time, within scope, with successful implementation. 6、Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences.

This job is a Senior Manager-Customer Experience. Lead customer-centric strategies, analyze feedback, collaborate with teams, and drive continuous improvement. You might like this job because it involves fostering a customer-centric culture and spearheading impactful initiatives.

1、Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives.
2、Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
3、Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
4、Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist ...

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Company Profile

Lazada Express Malaysia