Job Description

Lebtech Berhad is seeking a reliable and service-oriented IT Support professional to support the Company’s IT operations. This role is responsible for delivering end-user technical assistance, maintaining IT systems and assets, and ensuring the stability and efficiency of IT services.

Job Description :

• Provide technical support to end-users by addressing inquiries and resolving hardware and software-related issues. 
• Troubleshoot and resolve IT-related issues, including desktops, laptops, printers, and basic network connectivity. 
• Install, configure, and maintain computer systems, software, and applications. 
• Maintain and update IT inventory, including hardware and software assets. 
• Assist with system setup, user account management, email configuration, and access control. 
• Coordinate with the LESB team for technical advice, as well as with external vendors or service providers on IT-related matters when necessary. 
• Maintain and update technical documentation, including filing systems, custodial records, and user guides. 
• Support the implementation of new systems and software. 
• Stay updated with IT trends and technologies to enhance daily operations. 
• Ensure proper maintenance, validity, and timely renewal of IT-related assets, including software licenses, system subscriptions, warranties, and user access. 
• Maintain accurate records and track expiry dates for systems, software, and IT equipment. 
• Prepare and provide quotations for IT equipment, as well as software and hardware planning. 
• Perform ad-hoc IT-related tasks to support and improve daily operations. 

Job Requirements

Qualifications & Requirements

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field. 
• 1–2 years of experience in an IT-related role; however, fresh graduates are encouraged to apply. 
• Strong problem-solving, organisational, analytical, and communication skills, with the ability to manage multiple tasks effectively. 
• Demonstrated ability to troubleshoot and resolve IT issues in a timely and efficient manner. 
• Willingness to learn and collaborate with various departments across the organisation. 
• Exposure to AI tools or automation platforms for IT workflow optimisation and system monitoring is an added advantage. 
• Proactive, adaptable, and eager to learn in a fast-paced working environment. 

Skills