Job Description

• Conduct guided tours, recreational activities, and outdoor programs according to scheduled itineraries
• Provide accurate and engaging information about locations, attractions, history, culture, and activities
• Ensure the safety and well-being of all participants during tours and activities
• Manage group dynamics and respond appropriately to guest needs and inquiries
• Deliver clear briefings, instructions, and safety guidelines before activities
• Assist in planning, coordinating, and improving tour routes and recreational programs
• Handle basic administrative tasks such as attendance records, feedback collection, and reporting
• Promote responsible tourism, environmental awareness, and cultural sensitivity
• Coordinate with operations, marketing, and management teams when required
• Handle unexpected situations, emergencies, or complaints professionally

Job Requirements

• Diploma or Bachelor’s degree in Tourism, Hospitality, Recreation, Sports Science, or a related field (preferred)
• Proven experience as a tour guide, recreation guide, or in a customer-facing role is an advantage
   
• Excellent communication and presentation skills 
• Strong interpersonal skills and a customer-oriented mindset
• Physically fit and able to conduct outdoor or recreational activities
• Knowledge of local attractions, culture, and safety procedures
• Willingness to work weekends, public holidays, and flexible hours
   

Personal Attributes

• Energetic, friendly, and enthusiastic personality
• Responsible, reliable, and safety-conscious
• Able to work independently and as part of a team
• Adaptable and calm under pressure

Skills