Customer Support Specialist

LittleLives Malaysia Sdn Bhd

AI-generated summary


This job is for a Customer Support Specialist at LittleLives. You will provide technical support to customers, update the website's FAQ page, gather feedback, and propose creative projects. You might like this job because it offers exposure to a multinational team and opportunities for personal and professional growth.

RM 3000 - RM 4500

KL Sentral


Job Description


In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you'd like to be part of a dynamic start up working environment, here is a position for you!

Here is what you can achieve with us:

● Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand

● Be part of the LittleLives Team that supports your personal and professional growth

● Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company

● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

What you will be doing:

● As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.
● Update the website’s Frequently Asked Questions (FAQ) page.
● Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
● Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.
● Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support● You will be amazed by what you can achieve with us!

Job Requirements

If you say yes to these points, apply away!

● Exceptional communications skills in both English!

● Organised and has a knack at keeping things clear and in order

● You are patient and have imaginative ways to disseminate information to any group 

● You possess an eye for detail and is eager to master intricate systems 

● You are driven and work hard to achieve small successes every single day

Prior experience in early childhood or customer support will be a wonderful bonus!


Customer Support
Customer Service

Additional Info

Company Activity

Last active - few days ago

Experience Level

1 - 4 Years of Experience

Career Level

Junior Executive

Job Specialisation

Customer Service, Education, IT - General

Company Profile

LittleLives Malaysia Sdn Bhd-logo-image

LittleLives Malaysia Sdn Bhd

We have spent our careers building enterprise systems, multi-million commercial projects and working with communities. However, we never forgot our passion to build software that makes a difference. Sun, our founder, started LittleLives in 2011 because she believes in quality education for all and that education can break the cycle of poverty.

LittleLives is a leading Preschool Management Software provider founded in Singapore with a dream to enable schools, administrators and educators to run schools better and reduce administrative tasks and improve teachers' quality of life. Happy teachers make happy students. Fun and simple to use technology that excites and delights users. Technology that is useful and efficient, it gets out of the way and puts the users first, every single time. We love to bring smiles to educators, to parents and to the kids who will inherit the world.

Now LittleLives operates across Singapore, Malaysia, Indonesia & Vietnam successfully.


Customer Support Specialist

LittleLives Malaysia Sdn Bhd

RM 3000 - RM 4500

KL Sentral


This job is no longer available