Job Description

RESPONSIBILITIES

In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you'd like to be part of a dynamic start up working environment, here is a position for you!

Here is what you can achieve with us:

● Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand

● Be part of the LittleLives Team that supports your personal and professional growth

● Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company

● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

What you will be doing:

● As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.
● Update the website’s Frequently Asked Questions (FAQ) page.
● Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
● Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.
● Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support● You will be amazed by what you can achieve with us!

Job Requirements

If you say yes to these points, apply away!

● Exceptional communications skills in both English!

● Organised and has a knack at keeping things clear and in order

● You are patient and have imaginative ways to disseminate information to any group 

● You possess an eye for detail and is eager to master intricate systems 

● You are driven and work hard to achieve small successes every single day

● Prior experience in early childhood or customer support will be a wonderful bonus!

Skills

Additional Info