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Information Assistant - Operations (Duty Operations) MASB @ Subang

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This job is for an Information Assistant at MASB in Subang, where you’ll help travelers with flight info and ensure smooth airport operations. You might like this job because you’ll interact with people daily and assist them with their travel needs!

Undisclosed

Subang, 10, MY, 47200, Kuala Lumpur

Job Description

Information Assistant - Operations (Duty Operations) MASB @ Subang

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Date: 6 Jan 2026

Location: Subang, 10, MY, 47200

Company: Malaysia Airports Holdings Berhad

Job Description

GENERAL SUMMARY

  •  Provide efficient and quality service to all customers and assist the Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.

ESSENTIAL POSITION

  • Make a clear and precise announcement in Malay and English languages on flight departures, delays and other relevant flight information
  • Provide customers with the latest and accurate information on the Flight Information Display System (FIDS) and assist customers who require assistance
  • Answer all calls within 3 rings; answer politely and professionally
  • Provide customers with the latest and accurate information on FLIRT, Flight Information Display System (FIDS) and assist customers who require assistance
  • Ensure all facilities at the workplace are serviceable and will report immediately to Supervisor on faulty equipment
  • Record all ETA and ETD given by the Air Traffic Control Tower and liaise with Aerobridge Operator pertaining to aircraft docking bay.
  • Practice Standard People Practice (SPP) when attending customers
  • Ensure the VVIP/VIP rooms are clean and well-organized and that all facilities are serviceable.
  • Handle difficult customers tactfully and professionally accept complaints.

Key Challenges

  • Manage complaints
  • Able to respond quickly and efficiently to customer requests
  • Able to deal with difficult situations with tact and diplomacy
  • Handle requests for information and stay updated on the changes to flights.
  • Dealing with lost property
  • Information assistant should have excellent communication skills and know how to deal with people in a kind, polite, and patient manner.

Skills

  • Able to work independently with minimum supervision
  • Possess good communication and interpersonal skills
  • Customer service oriented with pleasant personality
  • Good in both written and spoken English and Bahasa Malaysia
  • Must be computer literate

Relevant Industries

Preferable with minimum 1 year relevant working experience 

Education

SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 13 January 2026
Only shortlisted candidates will be notified.


Job Segment: Operations Manager, Operations, Aviation

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Job Requirements


Company Benefits

Diversity and Inclusion

Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.

Career Opportunities

Equal employment and promotion opportunities for all employees, fostering professional growth.

Customer Satisfaction Focus

High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

Malaysia Airports-logo-image

Malaysia Airports

Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to...