Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.

Diversity and Inclusion

Equal employment and promotion opportunities for all employees, fostering professional growth.

Career Opportunities

High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.

Customer Satisfaction Focus

Malaysia Airports

<p>Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to the world beyond.&nbsp;&nbsp;</p>
<p>Malaysia Airports was corporatised in 1992 and listed on the Malaysian Stock Exchange (Bursa Malaysia) seven years later, becoming the first Asian airport operator to go public and only the sixth in the world to do so. It now employs some 11,000 people in Malaysia and around the world.&nbsp;&nbsp;</p>
<p>Our core business is the management, operation, maintenance and development of airports. The company draws its revenue from aeronautical operations – aircraft landing and parking fees, passenger service charges and other airline charges – and commercial activities from airport-related services such as duty free shops and other retail outlets, hotel operations, commercial leasing and car park management.&nbsp;&nbsp;</p>
<p>Over the past decades, Malaysia Airports has developed a business model that focuses not only on the airports portfolio, but also on optimising the commercial opportunities presented by the travel and aviation industry. As we move forward, our new goal is to develop the “Airport City” of the future – providing world-class aeronautical services while fully utilising surrounding land banks to develop malls, hotels and leisure facilities to ensure a joyful experiences not only for the contemporary traveller, but also for all Malaysia Airports’ clients and business partners.</p>

Who We Are

<p><strong>Our Vision</strong>&nbsp;</p>
<p>A Global Airport Group That Champions Connectivity and Sustainability&nbsp;&nbsp;</p>
<p><strong>Our Brand Promise </strong></p>
<p>Hosting Joyful Connections</p>

Our Values

<p><div class="jobTitle"> <h1 id="job-title" itemprop="title">IT Support Officer - IT (IT Operation Center)</h1> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1360603866/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error" style="display: none;">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info" style="display: none;">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success" style="display: none;">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1360603866" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <p xml:lang="en-GB" lang="en-GB" class="jobDate" id="job-date"><strong>Date: </strong>28 Apr 2026 </p> <p id="job-location" xml:lang="en-GB" lang="en-GB" class="jobLocation "> <strong>Location:</strong> <span class="jobGeoLocation">Sepang, 10, MY, ITD-250 </span> </p> <style type="text/css"> #job-location.job-location-inline { display: inline; } </style> <p id="job-company" class="jobCompany" xml:lang="en-GB" lang="en-GB"> <strong>Company: </strong> <span>Malaysia Airports Holdings Berhad</span> </p> <div class="job"> <span itemprop="description" class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></h2> </div><div><p><strong>POSITION GENERAL SUMMARY</strong></p> <p>To make sure that the day to day Operation Center processes are updated and follow the ITIL best practices. Also ensure all processes follow the SLA and OLA.</p> <p>&nbsp;</p> <p><strong>ESSENTIAL POSITION FUNCTIONS</strong></p> <ul> <li>Monitor the escalation of tickets from Operation Center to Site Engineers.</li> <li>Authorize TBSM and all system that need to be monitor.</li> <li>Creating problem records and linking the incidents/requests to problems</li> <li>To ensure all the incident report are within the Service Level.</li> <li>To monitor the dashboard 24 by 7 and to ensure the operation is on track and function accordingly.</li> <li>Participate in problem solving when needed to meet trouble report levels.</li> <li>Looking into complaints and request from customers pertaining to the overall performance.</li> <li>Being on 24 by7 standby for breakdown and issue.</li> <li>To perform a daily report, weekly report and monthly report when needed.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Key Challenges</b></h2> </div><div><ul> <li>Manages customers and top management’s expectations.</li> <li>Coordination with various parties in ensuring the smooth of IT operation.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></h2> </div><div><ul> <li>To have Information Technology Infrastructure Library(ITIL) certification is an advantage.</li> <li>Strong problem solving skill.</li> <li>To have strong communication skills and good public relation.</li> <li>To be able to communicate with customer and management effectively.</li> <li>To have positive attitude.</li> <li>Do have customer focus mindset.</li> <li>To able to organize work within various parties.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Education</b></h2> </div><div><p><strong>EXTERNAL</strong></p> <ul> <li>Diploma preferably with specialization in Computer Science/IT or equivalent.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Relevang Industries</b></h2> </div><div><p><strong>EXTERNAL</strong></p> <ul> <li>At least 3 Principals</li> <li>CGPA &gt; 2.8</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Additional Information</b></h2> </div><div><p>Open for Malaysian citizens only.</p> <p>Please be reminded that only online applications will be entertained.</p> <p>Applications should reach us by 5 May 2026.</p> <p>Only the shortlisted candidate will be notified.</p> <p>&nbsp;</p></div></div></div> </span> <p class="job-location"> <span class="jobmarkets"> </span> <span class="jobsegments"> <br><strong>Job Segment: </strong> <span itemprop="industry">Computer Science, Technology </span> </span> </p> </div> <div> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1360603866/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1360603866" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <div class="clear clearfix"></div></p>

This job is an IT Support Officer in a busy operation center. You might like this job because you’ll help solve tech issues and keep systems running smoothly, ensuring customer satisfaction while working in a dynamic tech environment!

Kerja ini adalah sebagai Pegawai Sokongan IT di Pusat Operasi IT, bertugas memastikan semua proses IT berjalan lancar setiap hari. Anda mungkin berminat dengan kerja ini kerana anda akan berinteraksi dengan pelbagai pihak dan menyelesaikan masalah secara aktif untuk memastikan kepuasan pelanggan.

 IT Support Officer - IT (IT Operation Center)  Apply now »       Apply for Job                     Enter your email to apply          Date: 28 Apr 2026   Location: Sepang, 10, MY, ITD-250     Company:  Malaysia Airports Holdings Berhad   Job Description POSITION GENERAL SUMMARY To make sure that the day to day Operation Center processes are updated and follow the ITIL best practices. Also ensure all processes follow the SLA and OLA.   ESSENTIAL POSITION FUNCTIONS  

-Monitor the escalation...

IT Support Officer - IT (IT Operation Center)

Malaysia Airports

IT Field Support Officer

DobiQueen

IT Support

Stampede Solution

IT Operation Technician - Open to Fresh Graduates - Johor - RM2,800

Zeed Talent Technology Sdn Bhd

IT Support

Lebtech Berhad

Systems Support Specialist

Qube Apps Solutions Sdn Bhd

IT Help Desk Technician

Qinetics Solutions Sdn Bhd

IT Support Engineer

JaGaSolution

Information Technology (IT) Executive - Application Support

MOG Group of Companies

Data Center Operation Technician

SIMPLEXITY TECH (MALAYSIA) SDN. BHD.

Company Profile

Malaysia Airports