Job Description

• Perform hardware support and maintenance — installations, moves, adds, and changes (IMAC).
   
• Handle IT equipment decommissioning, including servers, storage, and networking devices.
   
• Conduct media management — secure HDD/SSD destruction and disposal.
   
• Manage structured cabling tasks, including connecting and disconnecting patch cables.
   
• Perform hardware break-fix support — replace or reseat HDDs, memory, mainboards, SFP modules, and related components.
   
• Conduct regular physical and visual inspections of equipment and facility conditions.
   
• Provide on-site support during scheduled maintenance and change activities.
   
• Troubleshoot IT and network hardware issues in collaboration with technical teams.
   
• Maintain and track inventory of RMA parts, cold spares, and tools.
   
• Coordinate and supervise vendor activities, including access control and site escorting.
   
• Support POP site operations and provide on-call standby assistance as needed.
   
• Prepare accurate and timely reports on operational activities, incidents, and improvements.
   
• Adhere to all safety, security, and operational compliance standards.
   
• Perform other related duties as assigned to ensure smooth data center operations.

Job Requirements

• Minimum 1 year of experience in data center operations, infrastructure support, or related technical environment.
   
• Good understanding of structured cabling systems, patching standards, and hardware installations.
   
• Hands-on experience in IT hardware support, troubleshooting, and component replacement.
   
• Strong sense of urgency and ability to respond effectively to incidents.
   
• Familiar with incident and change management processes.
   
• Experience in large-scale or critical environments is an advantage.
   
• Fresh graduates with relevant technical knowledge are encouraged to apply.
   
• Excellent teamwork, communication, and documentation skills.
   
• Willingness to work rotational shifts (24/7 support) and provide after-hours or on-call support.
   

Added Advantage:

• Knowledge in rack, space, power, and cooling capacity management.
   
• Understanding of data center environmental systems (UPS, CRAC, PDUs).
   
• Familiar with DCIM or ticketing systems.
   
• Professional certifications such as CDCP, ITIL, Server+, Linux+, Network+, A+, or CCNA are preferred.

Skills