Plenty of free parking space near office. Only 250m away from KTM

Free Parking & Near KTM

Espresso high quality coffee & tea all day free. Often comes with light refreshments in the afternoon.

Coffee & Tea

We make high quality products with high quality equipments also. Macbook laptops for teams to do their magic.

Macbook Laptops

Flexible Work Schedule

Medical Benefit

Feels Like Home

MarketSense ICT Sdn. Bhd.

MarketSense ICT provides omnichannel marketing tech, publication tech, education tech and business automation tech to SME companies and corporations. Our tech and services helped businesses expand through digitisation and increase process efficiency. We develop and provide best solution to build client’s system in a fast and cost effective way.
We are also a technology partner of a mainstream Chinese news publication in Malaysia. System solutions that we provide to our SME &amp; corporate clients:
<ul>
<li>E-Commerce Systems</li>
<li>Omnichannel Marketing Automation System</li>
<li>Media Publication Solution</li>
<li>Customer Relationship Management System</li>
</ul>

About MarketSense ICT

We encourage creativity and new ideas. We periodically review our internal process to make it simpler and more efficient as we hate red tape that hinder team communication and opportunities. Respect and helping each other to achieve company's goal is our philosophy.

Work Environment

<ul>
<li>Respond promptly to customer inquiries via WhatsApp, email, live chat, and social media (Facebook, Instagram, TikTok).</li>
<li>Provide accurate information about WMA’s programs, schedules, speakers, fees, and registration process.</li>
<li>Guide customers through online registration and payment steps.</li>
<li>Resolve customer complaints, feedback, or concerns in a polite and timely manner.</li>
<li>Coordinate with Sales, Marketing, and Event teams to handle customer follow-ups or support requests.</li>
<li>Maintain records of customer interactions and transactions in internal systems.</li>
<li>Send reminders and follow-ups for upcoming training, events, or course access.</li>
<li>Support customer communication before, during, and after online classes or webinars.</li>
<li>Assist in post-event feedback collection and surveys.</li>
</ul>

This job is all about helping customers online! You’ll answer questions, guide them through registration, and resolve any issues they have. You might like this job because you get to interact with people and support them right from your home!

Communication

Customer Service




-Respond promptly to customer inquiries via WhatsApp, email, live chat, and social media (Facebook, Instagram, TikTok).


-Provide accurate information about WMA’s programs, schedules, speakers, fees, and registration process.


-Guide customers through online registration and payment steps.


-Resolve customer complaints, feedback, or concerns in a polite and timely manner.


-Coordinate with Sales, Marketing, and Event teams to handle customer follow-ups or support requests.

...

Online Customer Services

MarketSense ICT Sdn. Bhd.

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Company Profile

MarketSense ICT Sdn. Bhd.