We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties.

Travel perks & benefits

Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service.

Recognition & rewards

We offer professional development, mentoring and training to help you get to where you want to go.

Growth opportunities

Marriott International

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours.
Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits.
As the #1 leader in hospitality worldwide, Marriott International has 8,100+ hotel properties and 31 top hotel brands. We’re in 138 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.
Source: <a href="https://careers.marriott.com/" target="_self">careers.marriott.com</a>

Who We Are

Begin– Personalize Your Career
Do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Belong– Fulfill Your Purpose
Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included.
Become–&nbsp;
Adapt and Grow With Us as a Company
We take you where you want to go, achieving both your career goals and life goals.
Source: <a href="https://careers.marriott.com/" target="_self">careers.marriott.com</a>

Our Values

JOB SUMMARY &nbsp; Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. &nbsp; CANDIDATE PROFILE&nbsp; &nbsp; Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. &nbsp; CORE WORK ACTIVITIES &nbsp; Leading Guest Services Teams&nbsp; • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Supervises Concierge and/or Bell Staff, when applicable. &nbsp; Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag. • Assists with energy conservation efforts by monitoring compliance during property tours. &nbsp; Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Sends copy of MOD report to all departments on a daily basis. • Ensures compliance with all policies, standards and procedures. • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. • Understands and complies with loss prevention policies and procedures. &nbsp; Ensuring Exceptional Customer Service&nbsp; • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Maintains high visibility in public areas during peak times. • Provides immediate assistance to guests as requested. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Records guest issues in the guest response tracking system. • Reviews comment cards and guest satisfaction results with employees. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. &nbsp; Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. &nbsp; Additional Responsibilities&nbsp; • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Participates as needed in the investigation of employee and guest accidents. • Performs Front Desk duties in high demand times. &nbsp;

• Run property ops as Manager on Duty: resolve guest issues, lead front desk and concierge, and cover peak shifts.
• Join a team obsessed with delivering the highest hospitality and guest satisfaction.
• Lead teams, own guest tracking and shape stays!

• Mengawasi operasi harian MOD; selesaikan isu tetamu, pimpin staf hadapan dan rekod aduan.
• Marriott International: budaya tumpu kecemerlangan tetamu dan standard operasi tinggi.
• Peluang kepimpinan, membimbing pasukan dan memajukan kerjaya!

JOB SUMMARY _ Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. _ CANDIDATE PROFILE_ _ Education and Experience • High school diploma or GED; 2 years experience in th...

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