Our rewards are designed to help our colleagues and their families live better - physically, financially & mentally.

Employee rewards

At Marsh McLennan, inclusion and diversity are fundamental business values. We believe in and champion gender equality at every turn.

Collaborative culture

Opportunities to work alongside 85,000 co-workers from all around the globe!

Global exposure

Marsh McLennan

Marsh McLennan is the world’s leading professional services firm in the areas of risk, strategy and people. Our more than 85,000 colleagues advise clients in 130 countries. With annual revenue of over $23 billion, we help corporate and public sector leaders navigate an increasingly dynamic environment through four market-leading businesses - Marsh, Guy Carpenter, Mercer and Oliver Wyman. Together, we address the most complex challenges of our time.
Source: <a href="https://www.marshmclennan.com/about.html" target="_self">marshmclennan.com</a>

Who We Are

Our goal, every day, is to make Marsh McLennan a place where extraordinary people can do their best work—and lead their best lives. Here are some of the reasons why more and more people continue to join us every year:
<ul>
<li>We are a growing, hugely successful enterprise. Last year, we increased our revenues by more than two- thirds and our workforce by nearly 50 percent.&nbsp;</li>
<li>You belong here. We believe in camaraderie and collaboration, no matter what your role, level, experience or background.</li>
<li>Creativity, independent thinking, innovation and flexibility are highly prized and rewarded.</li>
<li>Start here. Go far. No other organization in our industry can match our breadth of capabilities, opportunities, depth of specialization and global reach.</li>
<li>The work and world changes. Our purpose never does. We find our success in continually questioning the way things are, and relentlessly seeking a smarter way.</li>
<li>We care about our communities and support our colleagues’ efforts to give back in the ways that are most meaningful to them.</li>
</ul>
Source: <a href="https://careers.marshmclennan.com/global/en/our-culture" target="_self">marshmclennan.com</a>
&nbsp;

Our Values

We are seeking a talented individual to join our Hong Kong ASO Contact Centre team at Marsh McLennan Malaysia. This role will be based in Kuala Lumpur Shared Services Operations Office. This is a hybrid role that has a requirement of working at least three days a week in the office.Hong Kong ASO Contact Centre Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line.Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner. &nbsp;We will count on you to:<ul><li>Registration, Processing and Adjudication of claims within turnaround time.</li><li>Compute claims settlement and verify reimbursements from members / panel providers are correct.</li><li>Diligently monitor and follow-up on unsettled claims with members and/or outstanding information from clients / panel providers.&nbsp;</li><li>Provide quality customer service to clients over phone call or email</li><li>Follow up customer calls where necessary</li><li>To manage claims status, claims dispute, enrolment process, program details and all account management tasks</li><li>Handling email correspondences, and liaise with internal &amp; external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters</li><li>Resolve client’s enquiries efficiently and escalate problems / issues promptly</li><li>Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned</li><li>To support ad-hoc tasks as assigned</li><li>Team Player to ensure claims KPIs are met</li></ul>What you need to have:&nbsp;<ul><li>Basic understanding of claims (outpatient / in-patient claims) or Employee Benefits programs</li><li>Understand Insurance terminology</li><li>Good work ethics with high level of integrity, detailed oriented, compliant and process driven</li><li>A team player who is hardworking, able to prioritize and meet deadlines</li><li>Possess good problem-solving ability, interpersonal skills.</li><li>Strong organizational and time management skills</li><li>Able to work independently within TATs and contribute as a team player.</li><li>Strong Oral and written communication skills</li><li>Chinese literacy and fluency in Cantonese and English is a must</li><li>Must be able to work in a high stress environment</li><li>Candidate must possess at least a Bachelor’s degree preferably of any field</li><li>Knowledge in Life Insurance background</li><li>Fresh graduate is encouraged to apply.</li></ul>What makes you stand out?<ul><li>Minimum 2-3 years’ experience in working on claims operation.</li><li>Insurance knowledge (Life or Employee Health Benefit)</li></ul>Why join our team:<ul><li>We help you be your best through professional development opportunities, interesting work and supportive leaders.</li><li>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</li><li>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</li></ul> Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

This job is an Operations Analyst for Employee Benefits, requiring Cantonese fluency. You might like this job because you’ll help resolve customer claims and inquiries while enjoying a hybrid work environment with a supportive team.

We are seeking a talented individual to join our Hong Kong ASO Contact Centre team at Marsh McLennan Malaysia. This role will be based in Kuala Lumpur Shared Services Operations Office. This is a hybrid role that has a requirement of working at least three days a week in the office.Hong Kong ASO Contact Centre Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line.Resolving customer complaints and escalations: The con...

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