At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Workplace flexibility

Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Wellbeing benefits

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day!

Recognizing You

Mastercard

Connecting everyone to priceless possibilities
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.&nbsp;
We offer a wide variety of opportunities for passionate individuals who want a growing career with impact. Explore career opportunities with us and discover your next priceless possibility.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>

Who We Are

Be a force of good
At Mastercard, we’re powering economies and empowering people, building a sustainable economy where everyone prospers.
Our inclusion efforts
We believe in an equitable world, where humanity unites, prosperity is shared and opportunity is open to us all.
Learning and career development
Feed your curiosity through industry-leading content from Mastercard's Learning Academies and open new doors on Unlocked, your opportunity network to make impact and form mentorships.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>
&nbsp;

Our Values

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary<h3 aria-hidden="true"></h3>Customer Technical Services Analyst I, Launch Graduate Program 2026 - Malaysia<h3 aria-hidden="true"></h3>Who is Mastercard? We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience. Overview: • Responsible for all aspects of operations support for existing customers, including process, business and technical consultation • Accountable for end to end process ownership of client service requests and the coordination of teams to resolve issues within a service level contract to avoid financial penalties • Accountable for developing and maintaining customer support guidelines, metrics, tools and practices throughout the customer life cycle • Collect customer feedback and market intelligence and share findings with partners in Technology, Product and Customer Delivery • Meet with Customers and Mastercard teams to conduct inquiry reviews and to identify technology or process enhancements Responsibilities: During your 18 months within Mastercard, your major accountabilities may include: • Investigate customer issues, concerns and requests for enhancements, simulate internal customer issues, participate in problem resolution, and track milestones and end-results with various work streams • Recommend business or process improvements; work with various work streams to formulate solutions • Strategize preventive measures for potential product line inquiries to reduce cost and improve efficiency; work to clarify questions for unstable products or products in emerging areas • Participate in internal customer visits for training, education and operational support • Contribute to the development of new products and product enhancements; document current processes and potential improvements to support build out • Provide technical and domain support to internal consultation process by explaining technical concepts to customers and evaluating technical attributes of customer code issues Technical Requirements: • Proficiency in MS Office – Outlook, Word, Excel and PowerPoint • Understand both independent and relational database structure, familiar with SQL. • Broad understanding of Software Engineering Patterns and Concepts is preferred All about you: • Currently enrolled in a Bachelor’s or Accelerated Master’s program with expected graduation from Nov/Dec 2025 to July 2026. • Information Systems, Mechanical Engineering, Civil Engineering, Electrical Engineering or any other Engineering related majors; • Keen in FinTech industry; strong customer relationship • Proficient in Chinese Mandarin to support Greater China region; proficiency in Bahasa Malaysia is an added advantage • Able to start work on 6 July 2026 (Start dates are negotiable) • You do not require work visa sponsorship to work in Malaysia now nor anytime in the future • Highly motivated, intellectually curious, analytical, and a strong team player. • Extremely organized and able to independently manage multiple projects and initiatives with varying scope concurrently. • Excellent relationship building skills; able to foster and maintain strong, positive working internal and external relationships across multiple business functions and markets. • Highly customer focused with a demonstrated ability to understand and respond to customer needs. • Outstanding communication and presentation skills, able to clearly tailor the message to the audience and communicate complex products and processes. • Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language (viz. Mandarin)<h3 aria-hidden="true"></h3><h3 aria-hidden="true"></h3>Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>

This job is for a Customer Technical Services Analyst at Mastercard&#x27;s Launch Program in Malaysia. You might like this job because it’s a great opportunity to kickstart your career, working on real client challenges while honing your technical and problem-solving skills!

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest p...

Customer Technical Services Analyst I, Launch Graduate Program 2026 - Malaysia

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