At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Workplace flexibility

Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Wellbeing benefits

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day!

Recognizing You

Mastercard

Connecting everyone to priceless possibilities
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.&nbsp;
We offer a wide variety of opportunities for passionate individuals who want a growing career with impact. Explore career opportunities with us and discover your next priceless possibility.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>

Who We Are

Be a force of good
At Mastercard, we’re powering economies and empowering people, building a sustainable economy where everyone prospers.
Our inclusion efforts
We believe in an equitable world, where humanity unites, prosperity is shared and opportunity is open to us all.
Learning and career development
Feed your curiosity through industry-leading content from Mastercard's Learning Academies and open new doors on Unlocked, your opportunity network to make impact and form mentorships.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>
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Our Values

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary<h3 aria-hidden="true"></h3>Manager - Capacity planning and management<h3 aria-hidden="true"></h3>Capacity Planning &amp; Management Business Partner Overview The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data &amp; Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. Within the Services organization, the Advisors Client Services (A&amp;CS) group is responsible for delivering our products and solutions to clients. The Client Services Insights &amp; Enablement team constantly seeks to improve overall efficiency, ensuring we serve our clients with speed, quality, and innovation. We are seeking a dynamic and experienced professional to join us as a Capacity Planning &amp; Management Business Partner. In this pivotal role, you will partner with our Product, Sales, and Client Services teams—both regional and global—to drive demand forecasting and capacity decisions. Through analytics and strategic insight, you will enable our organization to achieve its objectives, driving efficiency, scalability, and cost-effectiveness across Client Services. Role As a Capacity Planning &amp; Management Business Partner you will be reporting to our Lead Business Partners, you will take ownership of a high-impact portfolio—partnering with regional and product stakeholders to shape demand forecasts, optimize capacity, and guide strategic decisions. This role offers high exposure across Product, Sales, and Client Services teams, regionally and globally. You’ll combine analytics, business acumen, and operational strategy to help Mastercard Services scale with confidence. Key Responsibilities: analyze capacity needs and possible gaps or challenges based on drivers, forecasts, and evolving business priorities - Translate data into actionable insights that inform staffing and investment decisions - Collaborate across functions to identify constraints and drive continuous improvement - Monitor performance through robust KPIs and lead process enhancements - Influence strategic choices with evidence-based recommendations for scale and efficiency As such this role has high visibility across senior leadership and key global stakeholders, partnering with key stakeholders for Mastercard Services’ growth. All About You / Experience Proven track record in capacity planning, strategic operations, or data-driven decision-making within a complex, fast-paced environment Strong analytical skills, with the ability to craft a compelling narrative from data Business acumen and consulting mindset—comfortable navigating ambiguity and synthesizing cross-functional inputs Excellent leadership and interpersonal skills, able to influence stakeholders at all levels Key team player, able to partner effectively within a cross-functional team Technical proficiency: mastery of Excel; experience with Alteryx and Tableau is a strong plus Experience in professional services or resource management highly valued If you’re eager to combine analytics, strategy, and operational excellence—and want a visible, high-growth opportunity—this role is for you.<h3 aria-hidden="true"></h3><h3 aria-hidden="true"></h3>Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>

This job is about being a Capacity Planning &amp; Management Business Partner at Mastercard. You’ll help shape how we anticipate demand and optimize resources. You might like this job because it blends data analysis with strategic decision-making on a global scale.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest p...

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