Miracle Payments Sdn Bhd

<p>At Miracle Payments Sdn Bhd, we help businesses unlock the power of digital commerce with beautifully simple, ultra-secure, and intelligently integrated payment solutions. We power the dreams of local entrepreneurs, national brands, and everything in between - one miracle at a time.</p>

Every Transactions Begins With A MIRACLE

<h4>⭐ <strong>Customer-Obsessed</strong></h4>
<p>We put our customers at the heart of everything we do. Whether it's product design or support interactions, we’re committed to making their experience seamless, transparent, and empowering.</p>
<h4>💡 <strong>Innovative by Nature</strong></h4>
<p>We embrace technology and forward-thinking solutions. We're not afraid to experiment, iterate quickly, and challenge the status quo in financial services.</p>
<h4>🤝 <strong>Collaborative &amp; Inclusive</strong></h4>
<p>We thrive on teamwork. Our cross-functional approach ensures that every voice is heard and respected. We champion diversity — of people, ideas, and perspectives — to build better solutions for a global customer base.</p>
<h4>🛠️ <strong>Growth-Oriented</strong></h4>
<p>We invest in our people. Continuous learning, career development, and personal growth are core to how we operate. You’ll be encouraged to take ownership, push boundaries, and shape your future here.</p>
<h4>💬 <strong>Transparent &amp; Honest</strong></h4>
<p>We believe in open communication — across all levels. We value feedback, celebrate wins, and address challenges head-on. Honesty and accountability are at the core of how we work with each other and our customers.</p>
<h4>🌍 <strong>Remote-Friendly &amp; Flexible</strong></h4>
<p>We support flexible working arrangements and remote collaboration. Productivity matters more than presence, and we trust our team to deliver with autonomy and responsibility.</p>

We believe every team member plays a vital role in our success

<h3><strong>About Us</strong></h3>
<p>We are a fast-growing fintech company committed to revolutionizing the way people manage their finances. With innovative solutions that simplify payments, lending, and financial management, we empower individuals and businesses to take control of their financial future. We’re seeking a dedicated and empathetic Customer Support Representative to join our team and provide world-class support to our users.</p>
<h3><strong>Job Summary</strong></h3>
<p>As a Customer Support Representative, you will be the first point of contact for our customers. You will help troubleshoot issues, answer questions, and ensure a smooth and positive experience with our financial platform and services. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.</p>
<h3><strong>Key Responsibilities</strong></h3>
<ul>
<li>Respond to customer inquiries via chats, emails in a timely and professional manner.</li>
<li>Troubleshoot issues related to transactions, account access, platform functionality, and financial products.</li>
<li>Escalate complex problems to appropriate internal teams and follow up to ensure resolution.</li>
<li>Document customer interactions, feedback, and technical issues.</li>
<li>Provide customers with accurate, valid, and complete information.</li>
<li>Help identify patterns in support requests and contribute to improving FAQs and help center content.</li>
<li>Maintain a high level of product knowledge to offer the best assistance to customers.</li>
<li>Support regulatory and compliance-related communication with customers when necessary.</li>
</ul>

This job is a great opportunity for a Customer Support Representative in a fast-growing fintech company. You might like this job because you&#x27;ll help people solve financial challenges and enhance their experience while learning about innovative financial solutions.

Multilingualism

Communication

Problem Solving

Adaptability

Time Management

Multitasking

Technical Support

Self-Discipline

About Us
We are a fast-growing fintech company committed to revolutionizing the way people manage their finances. With innovative solutions that simplify payments, lending, and financial management, we empower individuals and businesses to take control of their financial future. We’re seeking a dedicated and empathetic Customer Support Representative to join our team and provide world-class support to our users.
Job Summary
As a Customer Support Representative, you will be the first point of ...

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Miracle Payments Sdn Bhd