Monroe Consulting Group Malaysia

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​Monroe Consulting Group is an international award-winning executive search (headhunting) company that delivers the highest standards of professionalism. With a network of offices spanning across Asia and a global network across 19 countries, we are big enough to deliver and small enough to care.
Monroe’s brand is based on the principles of honesty, integrity and customer satisfaction through our commitment to excellence in executive search (headhunting). Our selection of recruitment services is tailored to the specific requirements of our client companies, with employers being able to select either a database search or an executive search (headhunting) recruitment service, both of which are offered on a success-based or retained fee structure.
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<h4>Our Vision</h4>
Our vision is to be the leading global specialist staffing group in our chosen sectors.

<h4>Our Purpose</h4>
Our purpose is to positively impact the lives of people, while delivering exceptional talent to our clients globally.

<h4>Our Values</h4>
As a group, we are led by our values of innovation, encouraging creativity and ingenuity; collaboration, communicating across geographies and sectors to achieve a strong team culture; accountability, inspiring leadership and commitment; responsibility, promoting integrity and honesty; and excellence, delivering results and maintaining discipline.
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Monroe Consulting Group Malaysia 

The business culture of Monroe consulting group is built on three main elements:
 
Fun 
At work, ‘fun’ is much more than just having a giggle. Fun means working in a business where you believe in the vision and the ethos. That’s where ‘fun’ begins. To do a challenging job well, every day, you have to be doing something that has meaning to you. Fun on the job means working with people you like and respect. Fun at work includes collaboration, mutual support and a strong bond of shared goals. And it also includes traditional fun too. A workplace where you can have a laugh, where you can socialise easily, enjoy each other’s company and celebrate group and individual success. A job that enhances your self-esteem and sense of worth. That is fun.
 
 Diverse Community

&nbsp; Step into a dynamic community at Monroe Consulting Group, where diversity is not just embraced but celebrated. Our vibrant tapestry is woven with unique backgrounds, perspectives, and talents, creating an inclusive atmosphere where every voice is not only heard but valued. More than a workplace, we are a family that thrives on the strength of our differences, fostering an environment where unity becomes our greatest asset. Join us and experience the power of a community that goes beyond the ordinary, where diversity is the heartbeat of creativity, innovation, and success. 

Doing something that matters 
And I mean REALLY matters. Not something that is superficial and shallow and only pleases for a few minutes. No, I mean something that makes a difference to someone’s life. Something that without your input and influence wouldn’t have shown them a new opportunity and in turn, wouldn’t have improved their life. We're not heart surgeons and we're not finding a cure for cancer, but we are helping people and doing our little bit to make a difference.

Doing Something That Matters

Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer
<ul>
<li>&nbsp;Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)</li>
<li>&nbsp;Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)</li>
<li>&nbsp;Alert the customer team pro-actively in case of deviation and propose backup solutions</li>
<li>&nbsp;Integrate manually, in dedicated IT solution, the Transport Request, if necessary</li>
<li>&nbsp;Arrange alternative in case preferred carrier is unavailable</li>
<li>&nbsp;Take corrective actions in case of missing pre-alerts</li>
<li>&nbsp;Receive and control customer bookings according to the processes in place</li>
<li>&nbsp;Check optimizations from optimizer if applicable, propose consolidation options.</li>
<li>&nbsp;Report on data quality</li>
<li>&nbsp;Provide clarifications and/or missing information</li>
<li>&nbsp;Communicate &amp; confirm arrangement to origin</li>
</ul>
Deliver Customer Satisfaction
<ul>
<li>&nbsp;Manage and supports order management to ensure the best possible service level&nbsp;</li>
<li>&nbsp;Meets deadlines and ensures completion of customer service tasks within the expected time frames&nbsp;</li>
<li>&nbsp;Ensure a consistent and pro-active communication flow with the customer&nbsp;</li>
<li>&nbsp;Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution</li>
<li>&nbsp;Prioritizes, resolves and/or escalates issues to secure the customer’s interest&nbsp;</li>
<li>&nbsp;Represent Prism internally and externally&nbsp;</li>
<li>&nbsp;Use the tools and communication to react to customer requests&nbsp;</li>
<li>&nbsp;Act as single point of contact for the customer&nbsp;</li>
<li>&nbsp;Identify and record savings (benefits tracking) delivered to the customers.&nbsp;</li>
<li>&nbsp;Provide his/her expertise in transportation management&nbsp;</li>
<li>&nbsp;Use of the technologies to be more efficient and work with the CBS</li>
</ul>
Contribute to improve Partners and Vendor performance
<ul>
<li>&nbsp;Monitor the 3PLs service quality and give feedback to the Operation of Contract manager&nbsp;</li>
<li>&nbsp;Monitor the good deployment and efficiency of new operational practices with the 3PLs&nbsp;</li>
<li>&nbsp;Contribute to formalize the SOP&nbsp;</li>
<li>&nbsp;Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)&nbsp;</li>
<li>&nbsp;Set up and Monitor corrective action plans in agreement with the 4PL HUB manager</li>
</ul>
Manage operational quality
<ul>
<li>&nbsp;Receive non-conformities and complaints and log these in a database</li>
<li>&nbsp;Conduct root cause analysis on logged issues</li>
<li>&nbsp;Categorized all non-conformities &amp; complaints using standardized issue codes and reason codes</li>
<li>&nbsp;Capture claims through non-conformities &amp; complaints management process</li>
<li>&nbsp;Assess of potential claims and recommendation to the customer</li>
<li>Assign corrective actions to relevant parties and follow up</li>
<li>Escalate claim to concerned party</li>
<li>Conduct 8D analyses for complex claims</li>
<li>In case of financial damages follow up with 3PL and insurance until financial settlement</li>
</ul>

This job is all about ensuring smooth logistics and supply chain operations to keep customers happy. You might like this job because you get to work on optimizing transportation, resolving customer issues, and improving operational quality.

Customer Service

Problem Solving

Sales

Logistics

Supply Chain

Customer Relationship Management

Customer Support

Freight Forwarding

Supply Chain Analysis

Communication

Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer



- Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)


- Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)


- Alert the customer team pro-actively in case of deviation and propose backup solutions


- Integrate manually, in dedicated IT solution, the Transport Request, if necessary


- A...

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Monroe Consulting Group Malaysia