MOVA DIGITA TECH SDN BHD

Key Responsibilities 1. Customer Support &amp; Issue Resolution
- Handle customer enquiries via phone, WhatsApp, email, live chat, and in-person channels when required.
- Provide accurate information regarding products, services, promotions, and processes.
- Respond promptly and professionally to customer complaints, enquiries, and requests.
- Troubleshoot basic service or technical issues and escalate complex cases to relevant teams.
- Follow up on open cases to ensure timely and satisfactory resolution.- Consistently meet or exceed customer satisfaction standards.&nbsp;
Customer Experience Management
- Deliver a positive, personalised, and solution-oriented customer experience.
- Build trust through friendly, empathetic, and professional communication.
- Identify recurring customer pain points and suggest improvements.
- Assist with customer education, onboarding guidance, FAQs, and product usage support.

This job is all about helping customers! You’ll answer questions via phone, chat, or in person and solve their issues. You might like this job because you get to make people happy and improve their experience with our products.

Communication

Customer Service

Verbal Communication Skills

Teamwork

Reliability

Product Knowledge

Key Responsibilities
1. Customer Support and Issue Resolution
- Handle customer enquiries via phone, WhatsApp, email, live chat, and in-person channels when required.
- Provide accurate information regarding products, services, promotions, and processes.
- Respond promptly and professionally to customer complaints, enquiries, and requests.
- Troubleshoot basic service or technical issues and escalate complex cases to relevant teams.
- Follow up on open cases to ensure timely and satisfactory...

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Company Profile

MOVA DIGITA TECH SDN BHD