My Streams Sdn Bhd

Head of Outlet Operations
Executive Leadership Opportunity
Location: Klang Valley
Reports To: CEO
The Opportunity: Drive Our Brand, Define Our Growth
Tasty Chapathi is a rapidly expanding North Indian restaurant group in Malaysia with five successful branches and aggressive plans for further expansion. We are seeking a strategic and results-driven Head of Outlet Operations to be the operational heartbeat and brand custodian across all locations. This role is critical for standardizing our exceptional customer experience, driving sales growth, and ensuring brand image consistency across the entire chain.
<h3>Key Responsibilities</h3>
The Head of Outlet Operations will manage the core business functions of the restaurants:
&nbsp;&nbsp;&nbsp;
Focus Area

Key Responsibilities &amp; Deliverables
&nbsp;
Sales &amp; P&amp;L Management

Own the overall financial health of all branches. Develop strategies to increase revenue and customer spend, analyze sales trends, and manage budgets to maximize profitability.
&nbsp;
Operational Standardization

Develop, implement, and rigorously audit Standard Operating Procedures (SOPs) for front-of-house service, cash handling, and overall restaurant flow, ensuring the highest level of efficiency and consistency.
&nbsp;
Brand &amp; Customer Experience

Establish and enforce exceptional service standards. Oversee reputation management (online reviews, social media feedback), and ensure every outlet maintains the brand's premium ambiance and cleanliness standards.
&nbsp;
Leadership &amp; Team Development

Directly coach, mentor, and evaluate the performance of all five Branch Managers. Implement comprehensive staff training programs covering service protocols, product knowledge, and upselling techniques.
<h3></h3>

This job is for a **Head of Operations** at Tasty Chapathi, a growing North Indian restaurant group in Malaysia. You might like this job because it lets you shape customer experiences and drive restaurant success across all locations!

Leadership

Analytical Skills

Food And Beverage Management

Profit And Loss (P&L) Management

Communication

Coaching

Head of Outlet Operations
Executive Leadership Opportunity
Location: Klang Valley
Reports To: CEO
The Opportunity: Drive Our Brand, Define Our Growth
Tasty Chapathi is a rapidly expanding North Indian restaurant group in Malaysia with five successful branches and aggressive plans for further expansion. We are seeking a strategic and results-driven Head of Outlet Operations to be the operational heartbeat and brand custodian across all locations. This role is critical for standardizing our exc...

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