Employees will be provided with medical and personal accident insurance.

Group Insurance

We provide free lunch once a month, coffee, tea and snacks as well.

Meal & Snacks

We have Quarterly and Yearly Employee Recognition Award for outstanding staff.

Rewards

Employee can enjoy medical & dental care fee reimbursement.

Medical & Dental

Latest Cloud Technologies, Conducive Environment to Work & Grow


Technology

Flexible Working Hours, Hybrid Work and Casual Dress Code 

Working Enviroment

NEXTLABS (MALAYSIA) SDN BHD

NextLabs provides data-centric security software to protect business-critical data and applications. Our patented dynamic authorization technology and industry-leading attribute-based policy platform helps enterprises identify and protect data, monitor, and control access to sensitive data and prevent regulatory violations—whether in the cloud or on premise. The software automates enforcement of security controls and compliance policies to enable secure information sharing across the extended enterprise. NextLabs has some of the largest global enterprises as customers and has strategic relationships with industry leaders such as SAP, Siemens, Microsoft, and IBM. NextLabs is privately held and headquartered in San Mateo, California, with offices in Paris, Singapore, China and Malaysia.
Nextlabs (Malaysia) Sdn Bhd, a MSC status company, located at Seremban and Kuala Lumpur

NextLabs

<ins>Innovation</ins>
Use creative thinking to make improvements, and develop new ideas and approaches.
<ins>Teamwork</ins>
Work together to achieve results that meet company goals and objectives.
<ins>Accountability</ins>
Act decisively to honor responsibilities and commitments.
<ins>Integrity</ins>
Care about each person and value their differences
<ins>Commitment</ins>
Always puts the best effort forward regardless of the task.
<ins>Results</ins>
Commit to meeting the needs of both internal and external customers.

Company Value

&nbsp;Responsibilities:
<ul>
<li>Focus on and responsible for technical troubleshooting support to include; software, network, hardware, and workstation problem resolutions and support for upgrades and patches;</li>
<li>Provide customer and personal service to end user in multiple locations. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;</li>
<li>Deployment of new personal computers. Stage and configure new and existing desktops/laptops/peripherals.</li>
<li>Ensure that SLA for our 24/7 production and supporting environments is maintained;</li>
<li>Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously;</li>
<li>Develop training materials and procedures to train users in the proper use of hardware and software and instruction for system users on operating systems, office 365, Azure, and other applications; assist users in maximizing use of networks and computing systems to ensure consistency in all office locations;</li>
<li>Understand, champion and enforce security and compliance policies and procedures.&nbsp;</li>
<li>Maintain current knowledge of technology and industry trends for the purpose of enhancing the use and understanding of available technology in support of NextLabs needs.</li>
<li>Provide bookkeeping for IT Infrastructure process including, but not limited to, equipment asset tagging, user database data entry and Equipment inventory.&nbsp;</li>
<li>Pricing research assistant including, but not limited to, purchases pricing tracking&nbsp;</li>
</ul>

This job is for an IT Support Engineer who troubleshoots tech issues, helps users, sets up computers, and ensures top-notch service. You might like this job because you enjoy solving problems and working with the latest technology to help others!

Sign In Enterprise (Software)

Active Directory

Azure DevOps

Linux

AWS CloudFormation

Network Troubleshooting

Professional Networking

 Responsibilities:



-Focus on and responsible for technical troubleshooting      support to include; software, network, hardware, and workstation problem      resolutions and support for upgrades and patches;


-Provide customer and personal service to      end user in multiple locations. This includes customer needs assessment,      meeting quality standards for services, and evaluation of customer satisfaction;


-Deployment of new personal      computers. Stage and configure new   ...

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Company Profile

NEXTLABS (MALAYSIA) SDN BHD