Employees will be provided with medical and personal accident insurance.

Group Insurance

We provide free lunch once a month, coffee, tea and snacks as well.

Meal & Snacks

We have Quarterly and Yearly Employee Recognition Award for outstanding staff.

Rewards

Employee can enjoy medical & dental care fee reimbursement.

Medical & Dental

Latest Cloud Technologies, Conducive Environment to Work & Grow


Technology

Flexible Working Hours, Hybrid Work and Casual Dress Code 

Working Enviroment

NEXTLABS (MALAYSIA) SDN BHD

NextLabs provides data-centric security software to protect business-critical data and applications. Our patented dynamic authorization technology and industry-leading attribute-based policy platform helps enterprises identify and protect data, monitor, and control access to sensitive data and prevent regulatory violations—whether in the cloud or on premise. The software automates enforcement of security controls and compliance policies to enable secure information sharing across the extended enterprise. NextLabs has some of the largest global enterprises as customers and has strategic relationships with industry leaders such as SAP, Siemens, Microsoft, and IBM. NextLabs is privately held and headquartered in San Mateo, California, with offices in Paris, Singapore, China and Malaysia.
Nextlabs (Malaysia) Sdn Bhd, a MSC status company, located at Seremban and Kuala Lumpur

NextLabs

<ins>Innovation</ins>
Use creative thinking to make improvements, and develop new ideas and approaches.
<ins>Teamwork</ins>
Work together to achieve results that meet company goals and objectives.
<ins>Accountability</ins>
Act decisively to honor responsibilities and commitments.
<ins>Integrity</ins>
Care about each person and value their differences
<ins>Commitment</ins>
Always puts the best effort forward regardless of the task.
<ins>Results</ins>
Commit to meeting the needs of both internal and external customers.

Company Value

<ul>
<li>&nbsp;&nbsp;Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.</li>
<li>Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.</li>
<li>Track support issues reported by customers and ensure that issues are followed through to resolution.</li>
<li>Ability to create and manage cross-functional project teams to address complextechnical issues.</li>
<li>Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.</li>
<li>Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.</li>
<li>Maintain deep understanding of NextLabs product and integrated third-party products.</li>
<li>Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.</li>
<li>Participation in on call rotation carrying the after hours emergency support phone/pager.</li>
<li>Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.&nbsp;</li>
<li>Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.</li>
<li>Making decisions on case escalations based on customer business situations by working with management and executive teams.</li>
<li>Representing technical support to other departments as a customer advocate.</li>
</ul>

This job is a Technical Support Engineer where you&#x27;ll help solve customer tech issues and improve support tools. You might like this job because you enjoy collaborating with teams, training others, and building strong customer relationships!

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Technical Support




-  Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.


-Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.


-Track support issues reported by customers and ensure that issues are followed through to resolution.


-Ability to create and manage cross-functional project teams to address complextechnical issues.


-Help develop specification of requi...

Technical Support Engineer - Customer Support

NEXTLABS (MALAYSIA) SDN BHD

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Company Profile

NEXTLABS (MALAYSIA) SDN BHD