Take advantage of increased flexibility, reduced commute times, and enhanced work-life harmony.

Hybrid Working Mode

With our comprehensive benefit package, you can easily access coverage for routine check-ups, cleanings, eyewear, and more.

Dental / Optical Claim

Take advantage of this employee benefit to invest in yourself, expand your knowledge, and achieve your career goals.

Study / Exam leave

With our birthday leave, you can rejuvenate and return to work refreshed and energized.

Birthday Leave

ParcelDaily

<div>Axvel Sdn Bhd (Parcel Daily) is a delivery logistics and technology company founded n 2017. The web-based delivery service industry blooms alongside the growing E-commerce shopping industry that has become prevalent over a decade. We are determined to embrace the trend and excel through bringing true connection to all individuals and companies. By embracing the trend of the increasingly digitalized world, our website is your great tool in building and enhancing your business. Axvel Sdn Bhd is built for the E-commerce era, a solution provider for all individuals and companies to grow together. We believe in happy employees equals to satisfied customers. We are determined to be the best company to work with for both our staffs and the service users. The best company should not mean that the operation has achieved its maximum potential, but to humbly accept that there is always better than the best. Henceforth,we are also a company of innovation and constant improvement.&nbsp;</div>

About us

<div>&nbsp;</div><div>At Parcel Daily, we are committed to creating a supportive and inclusive environment in which all of our voices are heard. Where people can work to their maximum potential by oﬀering equal opportunities for growth and fair pay. For us, it is about appreciating what is diﬀerent in others and also what we have in common. We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, &amp; world view.&nbsp;</div>

Our Culture

Our Benefits

<ul>
<li>Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.</li>
<li>Provide "Total Service" to our value customers.</li>
<li>Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.</li>
<li>Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.</li>
<li>Responsible to update respective clients on each progress.</li>
<li>Advising customer on shipment arrival.</li>
<li>Monitor clearance and ensure timely delivery.</li>
<li>Prepare customer reports (if applicable).</li>
<li>Collect and analyze customer feedback to identify trends and areas for improvement in the service process.</li>
<li>Contribute to the development and refinement of customer service policies and procedures.</li>
<li>Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.</li>
<li>Keep records of customer interactions, transactions, comments, and complaints.</li>
<li>Performs other related duties as assigned.</li>
</ul>

This job is about being a Customer Service Executive who helps customers via calls, chats, and emails. You might like this job because you get to solve problems, provide great service, and build strong relationships while working from home some days!

Problem Solving

Customer Support

Customer Engagement

Empathy




-Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.


-Provide "Total Service" to our value customers.


-Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.


-Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.


-Responsible to update respective clients on each progress.


-Advising customer on sh...

Customer Service Executive (Hybrid Working Model) 客服服务

ParcelDaily