Job Description

Join us if you love hospitality, enjoy connecting with people, and want to grow your career in a fast-moving, guest-first environment. This role is perfect for someone who takes ownership, thinks ahead, and finds satisfaction in creating smooth, memorable stay experiences.

Your Key Responsibilities:

• Act as the first point of contact for guests via phone, email, and messaging platforms
• Handle reservations, inquiries, and guest requests accurately and efficiently
• Support daily homestay operations, ensuring smooth check-ins and check-outs
• Take ownership of guest feedback and issue resolution to ensure high satisfaction
• Ensure all company SOPs, policies, and service standards are followed
• Collaborate closely with operations and management teams to improve processes
• Assist in new initiatives and projects as the company grows
• Follow up on tasks proactively and stay organised
• Provide additional support during peak periods or urgent situations

Job Requirements

You’ll thrive in this role if you are:

• Proficient in English (spoken & written); Bahasa Malaysia and Mandarin are a plus 
• A strong communicator with good problem-solving skills and leadership potential
• Experienced in hospitality or customer service (fresh graduates with the right attitude are welcome)
• Comfortable working shifts, weekends, and public holidays
• Guest-centric and proactive, always thinking about how to improve the guest journey
• Familiar with hotels, serviced residences, or homestay operations (a big advantage)
• Able to stay calm under pressure and handle situations professionally
• Detail-oriented and reliable, ensuring tasks and requests are followed through
• Eager to learn, grow, and progress with the company

Skills