Job Description

• Responsible for the smooth and efficient daily operations of the restaurant.
• Provide leadership by cultivating, guiding, and coaching staff to consistently deliver excellent customer service.
• Conduct daily and weekly roll calls with employees to drive operational effectiveness and efficiency, including restaurant cleanliness, accurate order taking, customer service, and promotions.
• Ensure food preparation and cooking are carried out in accordance with the company’s Standard Operating Procedures (SOPs).
• Handle escalated customer complaints promptly and professionally, and report issues to higher management.
• Operate and provide training on the existing POS and ordering systems.
• Ensure the restaurant meets or exceeds standards in food quality, safety, and cleanliness.
• Manage outlet administrative duties and submit all required records and paperwork to the corporate office in a timely manner.
• Provide coaching and oversee staff training and development, monitor staff performance, and manage roster planning.
• Support new store setup and provide necessary staff training in accordance with company training SOPs.
• Enforce discipline and proper conduct among staff to foster high morale within the outlet.
• Maintain and ensure adherence to Standard Operating Procedures for restaurant operations.
• Conduct monthly stock checks and ensure timely replenishment of inventory.
• Maintain critical operational standards, including holding times, service speed and quality, and raw and finished product quality at all times.
• Ensure proper sanitation and hygiene standards in the kitchen and maintain effective store presentation.
• Oversee restaurant opening and closing procedures, including cleaning and washing activities.
• Ensure full compliance with licensing, safety, hygiene, health, cleanliness, and sanitation regulations and guidelines.
• Ensure optimal staffing levels are maintained to achieve customer satisfaction while adhering to budget guidelines.
• Prepare monthly reports on restaurant performance.
• Perform any other duties as assigned.

Job Requirements

• Minimum of 2 years’ working experience in a similar role in the F&B industry.
• Japanese language proficiency at N2 level or higher (JLPT certificate not required).
• Prior experience working in a Japanese restaurant or in Japan is an advantage.

Skills