Job Description

• Lead, train, and motivate the sales team to deliver excellent service and build customer loyalty.
• Set individual goals for staff, monitor performance, and implement improvement plans where necessary.
• Managing recruitment, scheduling, and manpower management for outlet crews.
• Handle store-level events, promotions, and marketing activities effectively. 
• Resolve customer queries and complaints professionally while maintaining high satisfaction levels.

Job Requirements

• Minimum 3–4 years of experience in retail management or sales leadership.
• Strong communication skills in English, Bahasa Malaysia, and Chinese/local dialects.
• Energetic, sales-driven, and able to take full ownership of store operations.
• A proactive team player with strong leadership and problem-solving skills.

Skills