Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.1) Perform claims assessment and approval on all claims based on authority limit for the whole team. Ensure all claims are assessed in accordance with SOP within TAT for claim process by team. Accountable on team efficiency and effectiveness performance on TAT, productivities per level set.2) Assist team members to assess complicated claim cases and continuously giving technical advice and motivation whenever required. Ensure team members to assess all complicated cases within agreed timeline and penders are attended within SOP and agree timeline.3) Attend product and technical trainings, and encourage team members to participate in the trainings, to ensure the team acquiring and improving the required job and technical knowledge. Ensure team members are 100% attending all assigned trainings and cross trained with at least 2 skills by end of performance period. Capping accuracy result at 99%.4) Ensures section/unit complies with all regulatory (internal and external) and corporate requirements. To work closely with Risk, Compliance, Shariah, Actuarial and others operation department.5) Coach team to provide excellent service delivery to reduce all complaining index from all touch point on directly and indirectly related to claim matters. Have sense of urgency in request and deliverable on all adhoc request.6) Support Peers, Managers and HOD in managing daily operational efficiency, e.g. distribution of worklist and assist to handle job tasks assigned in absence of peers, immediate managers and HOD.Requirements:<ul><li>Tertiary education in any field.&nbsp; Preferred field:&nbsp; Biomedical/Biotechnology/Bioscience/Business Administration/Mathematics/Economics</li><li>Experience: &nbsp;Minimum 3 years’ experience in life underwriting / life insurance/takaful / claims operations and management.</li><li>Passing Professional Examinations: Life insurance qualification eg. ACII, AMII, AAII, FLMI. is an advantage</li><li>Ability to leads and manage Team’s efficiency interpersonal skill in coaching the team.</li></ul>&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is for an Assistant Manager in Minor Claim Reimbursement at Prudential. You might like this job because you’ll lead a team in assessing claims, support growth through training, and ensure excellent service while fostering a diverse, inclusive work culture.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.1) Perform claims assessment and...

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