Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description

Overview: We are seeking a highly skilled and experienced professional to join our global financial services institution as the Head of Technology Resiliency Assurance. This pivotal role involves leading a dedicated team to develop and implement resiliency assurance analytics engineering solutions, ensuring the robustness and reliability of our core infrastructure services and systems. The successful candidate will play a critical role in maintaining the health and stability of our technology operations, with a focus on both on-premises and cloud environments.

Job Requirements:

• Team Leadership: Lead a team of 2 to 3 professionals in building resiliency assurance analytics engineering solutions. Utilize these solutions to conduct daily system resiliency testing and assurance.

• Collaboration: Engage with relevant technology operation teams to perform system health check validations and corrections based on the developed resiliency assurance analytics solutions.

• Focus Areas: Initially prioritize resiliency assurance on on-premises core infrastructure services and systems, with eventual expansion to cover O365 products, services, and ecosystems.

• Core Infrastructure Services: Focus on DNS, Active Directory, Wintel virtualization (Citrix, VMware), virtual desktop (AVD, Citrix), routers, switches, and firewalls.

• Disaster Recovery: Review, advise, and validate the design and strategy of the infrastructure’s disaster recovery procedures and plans.

Technical Expertise:

• Platforms: Proficiency in Wintel and virtualization platforms for servers and desktops (e.g., VMware, Citrix, Citrix XenApp, Azure Virtual Desktop, Hyper-V).

• Networking: Expertise in hybrid networking, routing, switching, load balancers, firewalls, VPN, MAN, WAN, LAN, and WiFi infrastructure.

• Automation: Experience in Wintel automation development using Puppet, PowerShell, and Python.

• Core Services: In-depth knowledge of DHCP, DNS, Active Directory, and patch management/software distribution tools (e.g., SCCM).

• Application Architecture: Understanding of application architecture and end-to-end flow.

• Backup and Recovery: Familiarity with backup and recovery tools and disaster recovery frameworks.

• O365 Ecosystem: Knowledge of O365 services and ecosystems.

• Risk Management: Ability to identify, evaluate, and mitigate risks associated with IT operations and infrastructure.

• Incident Response: Proficiency in executing incident response and disaster recovery plans and procedures.

• Drills and Tests: Experience in conducting regular disaster recovery drills and tests to validate the effectiveness of recovery plans and identify areas for improvement.

• Network Security: Understanding of network architecture and security protocols to ensure secure and efficient recovery of network services.

• Database Recovery: Experience with database recovery procedures for various database systems (e.g., SQL Server, Oracle, MySQL) to ensure data integrity and availability.

• Monitoring Tools: Proficiency in setting up and managing monitoring tools to detect issues early and trigger recovery procedures.

Experience:

• Automation and Scripting: 2 to 3 years of experience in developing custom automation and scripting solutions.

• Disaster Recovery: 2 to 3 years of experience in reviewing and advising on disaster recovery frameworks and procedures, focusing on both on-premises and cloud infrastructure.

• Team Leadership: 5+ years of experience leading teams of technical engineering and operation SMEs.

• Stakeholder Management: 5+ years of experience managing stakeholders across diverse technology areas, including end-users and senior management.

Soft Skills:

• Communication: Ability to communicate clearly and concisely to ensure team members and stakeholders understand goals, processes, and issues that arise.

• Leadership: Ability to inspire, motivate, and guide team members towards achieving common goals.

• Problem-Solving: Ability to analyze complex problems, identify root causes, and develop effective solutions.

• Data Interpretation: Ability to interpret data and metrics to identify trends, patterns, and areas for improvement.

• Collaboration: Work effectively with other teams, understanding their needs and building strong working relationships to ensure seamless operation.

• Time Management: Effectively manage time and resources to ensure critical tasks are completed on schedule and the team remains focused on high-priority issues.

• Analytical Skills: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving infrastructure issues before they impact service delivery.

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

• Team Player: A team player who thrives in a collaborative environment, working effectively with cross-functional teams to achieve shared goals.

• Adaptability: Ability to quickly adapt to new technologies, tools, and processes in a fast-paced and evolving infrastructure landscape.

• Attention to Detail: Meticulous attention to detail, particularly in the development, testing, and documentation of automation scripts and resiliency patterns.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Requirements