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This job is an Assistant Manager, Claims at Prudential. You might like this job because you'll manage claims teams, handle customer cases, and work on projects for a leading financial company.
Undisclosed
Kuala Lumpur (Takaful), Kuala Lumpur
Job Description
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
1. Review, assess and making right and accurate decision in PAL , FAL , and liaising with Panel hospital on PC admission into related information
2.Assist manager in managing Claims team to ensure daily operations are well managed and within the agreed Service Level with distribution channel and customer.
3.Handle AUC cases and enquiry and within the agreed Service Level
4.Assist Manager in managing the HAS portfolio including monitoring the HAS under PBTB team daily productivity and managing issues, work with Agency and Panel hospital and giving right feedback in appointment and monitoring of panel hospitals.
5.Perform the role as a team lead in training, guiding junior & new staffs in claims assessment
6.Assisting junior assessors in proactively prevent from doing error through frequent advice and training, case sharing
7.Manage customer complaints/enquiries through CSM, e-mail or written complaint and provide feedback/response within 24 hours.
8.Monitor and review work system and processes to ensure effective and efficient operations of HAS, and implementing process improvements where appropriate.
9. Assists team leader in preparing daily and monthly statistic, analysis for reporting to management
10.Involved in projects organized by Department or Company and complete the projects within the timeline.
11.Ensures section/unit complies with all regulatory (internal and external) and corporate requirements.
12. Perform any Ad-hoc function as requested by Section Head or HOD
13.Involved in quality when necessary
Job Requirements
Company Benefits
United through teamwork
Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork.
Open and collaborative culture
Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.
Connect, Grow, Succeed
We are here to help our employees expand their skills and expertise in various areas.
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
0 - 10 Years of Experience
Company Profile
Prudential plc
Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide.
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: prudential.com