Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Summary: The incumbent is responsible for strategic planning, execution, and driving business outcomes for the Digital Customer Experience unit. They are expected to implement a best-in-class digital and self-service experience, making digital touchpoints the first choice for customers and agents. Core duties include managing and leading people, planning and delivering key digital initiatives, and driving market adoption of PAMB digital services.Principal Duties &amp; Responsibilities: 1. Lead the implementation of servicing capabilities at PRUServices for seamless customer experience and optimal efficiency. 2. Drive digital services adoption with stakeholders to achieve targeted ROI. 3. Enhance self-serve FCR using innovative technologies to meet customer needs. 4. Contribute to and achieve company-wide People KPIs. 5. Handle and monitor the dashboard (MI) and management reporting. 6. Monitor and improve performance metrics, including customer satisfaction ratings, net promoter scores, and digital services adoption. 7. Focus on people development to build a skilled and motivated team. 8. Plan and deliver key digital initiatives to enhance customer experience. 9. Oversee production to ensure seamless execution of digital projects. 10. Handling ad hoc project if required. Performance Metrics: • Customer satisfaction rating • Net promoter scores • Digital services adoption • Delivery Roadmap • People development Job Specification: a. Qualifications • Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, any field. b. Experience • At least 10 years of working experience in the related field is required for this position. • Ability to motivate others and demonstrate strong leadership capabilities. • Demonstrates strong organizational and time management skills • Must be self-directed and able to meet deadlines with minimal supervision. • Can comfortably adapt to a fast-moving environment. • Committed, self-motivated, energetic team player &amp; results oriented individual. • Strong verbal and written communications in English, with excellent interpersonal skills. • Ability to handle confidential material relating to employee and company information. c. Knowledge • Knowledge in digital self-service, digital transformation, program and project delivery, business process improvements, customer analytics, end-to-end SDLC/Agile implementations • Knowledge in insurance industry will be advantageous. • Proficiency in Microsoft Office applications such as Excel, Word and PowerPoint&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is a Senior Manager for Digital Solutions at Prudential. You might like this job because you’ll shape how customers interact online with the company, lead a team, and impact their digital experience in a meaningful way!

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Summary:
The incumbent is r...

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