All staffs are eligible for special staff discounts!

Grab the deals!

Free Parking

Incentive and yearly bonus provided depends on your performance!

Incentive & Bonus

Dental & Optical Benefits

Insurance Coverage

Puzzle Planet

<div>Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated with reputable illustrators to provide more artistic designs and local designs which represent our country, Malaysia. Currently, our company is expanding and there will be more product range will be introduced to the market. Talented people who are interested in retail, passionate to serve, and most importantly having the right attitude and values are the person we wanted to find. We will provide training and mentoring opportunities as we believe that individual and group growth are both important to success.&nbsp; </div>

About Us

<div>We always believe that people are important in our company’s culture. Customer and employee success and satisfaction are the top two priorities. A team that works together with a collective goal will help to improve customer experience and will create an internal culture of collaboration and mutual success. You will be working with a group of young and fun people as we believe that workplace can be fun and rewarding!&nbsp; </div>

Our Culture

<ul>
<li>Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.</li>
<li>Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.</li>
<li>Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.</li>
<li>Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.</li>
<li>Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.</li>
<li>Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.</li>
<li>Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.</li>
<li>Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.</li>
<li>Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.</li>
<li>Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.</li>
<li>Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and&nbsp;&nbsp;</li>
</ul>

This job is all about helping customers! You&#x27;ll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating




-Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.


-Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.


-Relationship Building: Develop and main...

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