Be supported by a holistic wellbeing culture that facilitates sustainable performance and personal success.

Wellbeing support

You will have the flexibility to choose ways of working that aligns with your needs at work and beyond.

Flexible working arrangement

Gain from a comprehensive range of benefits that meet your needs - including real-time recognition and benefits beyond monetary rewards.

Employee rewards

Experience greater opportunities and challenging assignments for your diversified growth through PwC's world-class curriculum!

Career development

Connect, collaborate, and create meaningful experiences through a community of former and current PwC professionals.

PwC community

We're a network of firms in 151 countries with over 360,000 people who are committed to delivering quality in assurance, advisory and tax services, while working hard to build strong relationships with others and understand the issues and aspirations that drive them.
In Malaysia, PwC employs more than 3,000 people in seven locations (i.e. Kuala Lumpur, Pulau Pinang, Ipoh, Melaka, Johor Bahru, Labuan and Kuching) who are dedicated to solving the complex problems businesses are facing in today's changing marketplace.&nbsp;
Source: <a href="https://www.pwc.com/my/en/aboutus.html" target="_self">pwc.com</a>

Who We Are

At PwC, our purpose is to build trust in society and solve important problems. It is this focus which forms the services we provide and the decisions we make.
We are committed to building trust in business, corporate responsibility, diversity &amp; inclusion, flexible work arrangements, career coaching and training. Underpinning all this is the PwC purpose: "To build trust in society and solve important problems".
Source: <a href="https://www.pwc.com/my/en/aboutus.html" target="_self">pwc.com</a>

Our Values

<h3>Description</h3> Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow. It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible. Join PwC today for the experience that stays with you. <div class="wddesc1 wd-jobtext">Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismGeneral Tax ConsultingManagement LevelAssociateJob Description &amp; SummaryAt PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes. A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements. Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech enabled, human-centric approach to enhance employee connectivity and interaction.We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.<div><div>Key accountabilities&nbsp;</div><div>Customer Understanding and Support</div><div><ul><li>Develop a deep understanding of customer needs, desires, and challenges related to&nbsp;our HR systems.&nbsp;</li></ul></div><div><ul><li>Provide expert guidance and support to clients concerning our HR system and&nbsp;services.&nbsp;</li></ul></div><div>Client Communication and Issue Resolution</div><div><ul><li>Handle and respond to client feedback, emails, and inquiries professionally and&nbsp;promptly.&nbsp;</li></ul></div><div><ul><li>Collaborate with the IT team to address and resolve client issues efficiently.</li></ul></div><div>Feedback and Documentation</div><div><ul><li>Record and document client feedback and system issues accurately.&nbsp;</li></ul></div><div><ul><li>Maintain comprehensive records of all interactions and resolutions.&nbsp; &nbsp;</li></ul></div><div>Project Coordination</div><div><ul><li>Coordinate and collaborate closely with the IT team to plan and initiate HR system&nbsp;projects with clients.&nbsp;</li></ul></div><div><ul><li>Develop and manage project timelines to ensure alignment with both internal and&nbsp;client requirements.&nbsp;</li></ul></div><div>Requirements and Data Management</div><div><ul><li>Clearly document all system requirements and specifications.&nbsp;</li></ul></div><div><ul><li>Oversee data migration processes, ensuring accuracy and integrity.&nbsp;</li></ul></div><div>Key Competencies</div></div><div><div><ul><li>Customer-focused approach with a commitment to delivering high-quality service.&nbsp;</li></ul></div><div><ul><li>Strong problem-solving skills and ability to work collaboratively with cross-functional&nbsp;teams.&nbsp;</li></ul></div><div><ul><li>Ability to work in a fast-paced environment and manage time effectively.&nbsp;</li></ul></div></div><div><div>Skills, experience and qualifications&nbsp;</div><div><ul><li>Recognized University Degree in Computer Science/Information Technology or related discipline.&nbsp;</li></ul></div><div><ul><li>At least 1 to 2 years of experience in customer support role with at least 1 year of experience using HR Systems.</li></ul></div><div><ul><li>Proven experience in customer support, project coordination, or a related field.&nbsp;</li></ul></div><div><ul><li>Strong understanding of HR systems and services is preferred.&nbsp;</li></ul></div><div><ul><li>Ability to manage multiple tasks and projects simultaneously.&nbsp;</li></ul></div><div><ul><li>Detail-oriented with strong organizational skills.&nbsp;</li></ul></div><div><ul><li>Proficiency in documenting system requirements and processes.&nbsp;</li></ul></div><div><ul><li>Experience in data migration is a plus.&nbsp;</li></ul></div><div><ul><li>Ability to be accurate and detail-oriented in all tasks.&nbsp;</li></ul></div><div><ul><li>Ability to work well with others and independently when needed.&nbsp;</li></ul></div><div><ul><li>Willing to explore and expand knowledge on an on-going basis.</li></ul></div></div><div><div><ul><li>Willing to work based on the client's business work days and office hours.&nbsp;</li></ul></div></div>Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsAccepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding TaxDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End DateMarch 31, 2026 </div>

This job is for an Experienced Associate in HRMS Client Support at PwC. You might like this job because you&#x27;ll help businesses enhance their HR processes while collaborating with a tech-savvy team. Growth and networking opportunities await!

Description Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow.

It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible.

Join PwC today for the experience that stays with you.  Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismGeneral Tax ConsultingManagement LevelAssoc...

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