Job Description

• Take a lead role in customer service and product display.
• Play an integral part in contributing to outlet's sales achievement, sales growth and quality customer service.
• Assist in all aspects of the outlet; display, merchandising and cleanliness.
• Build and maintain good rapport with customers.
• Handle cash transactions between customers and retail stores.
• Assist in the opening and closing of a retail location.
• Help stock shelves in the proximity.
• Complete, process and maintain applicable paperwork and records. Must be good in handling documentation process.
• Responsible to monitor store activities, keep track of sales performance and manage the daily operations of the stores, including the team members.
• Responsible to deal with customers' inquiries and complaints. Provide assistance to subordinates when needed.
• Monitor subordinates’ performances to ensure they are aligned with the company’s standard.
• Responsible to manage and create work schedule for the staffs to ensure sufficient manpower arrangement.
• Be critical in finding a solution to solve any problems or in any ad-hoc situations.
• Liaise with other departments for work-related matters.
• Responsible to report to the management regarding any issues related to the store, staffs and etc.
• Conduct training to new or existing members to ensure compliance with the company’s procedure.
• Responsible to provide continuous effective training to retain retail talents with a vast experience.

Job Requirements

• Young, vibrant and outgoing candidates.
• Minimum SPM with proficiency in Malay, English and Mandarin (Bonus point).
• Have 2 years' experience in retail especially in supervising team members.
• Pleasant personality and appearance, independent and self-motivated.
• Able to work in shifts, on weekends and public holidays.

Skills