Job Description

Ready to keep networks humming? We are S1K Resources Sdn Bhd, a Malaysian telecommunications team that helps businesses and communities stay connected; working with us at S1K Resources Sdn Bhd means you make uptime real for people who rely on our services.

As a NOC Operator you are the backbone of our operations, watching systems, responding to alerts, and coordinating fixes so services stay stable for customers and field teams.

Your Growth & Impact

• Build practical monitoring experience on live telecom networks and modern monitoring platforms.
• Expand your troubleshooting skills by handling real incidents and following through to resolution.
• Grow your professional network by working with engineers, field technicians, and service owners.
• Develop career-ready operational habits that position you for technical roles or shift lead opportunities.

Job Requirements

Responsibilities

Monitoring & Incident Response

• Continuously monitor network and system alerts, validate incidents, and escalate according to runbooks.
• Perform first-line troubleshooting to isolate issues and hand over clear incident context to engineering teams.

Communication & Coordination

• Log incidents and updates accurately in the ticketing system and keep stakeholders informed until closure.
• Coordinate with field teams and service owners to schedule fixes and share status updates.

Maintenance & Reporting

• Run routine health checks, verify backups and scheduled tasks, and report anomalies to the team.
• Prepare concise daily shift reports and contribute to trend logs that help prevent recurring incidents.

Requirements

Qualifications & Experience

• Approximately 0 years of relevant experience, suitable for fresh graduates or entry level candidates.
• Secondary education or diploma in IT, electronics, or related fields is preferred but not mandatory.

Hard Skills & Knowledge

• Network Troubleshooting
• System Monitoring
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Communication
• Ticketing Systems
• Network Monitoring Tools

Soft Skills & Qualities

• Communicate clearly and concisely in both written logs and verbal handovers.
• Stay calm under pressure and follow defined procedures during incidents.
• Be available for rotational shifts and willing to learn from more experienced engineers.

Skills