Job Description

Credit & Collections Senior Analyst

• Location: Petaling Jaya, Selangor, Malaysia
• Hybrid working arrangement
• Permanent, Full Time

About the Job

Our Hubs are a vital engine of Sanofi’s transformation, driving operational excellence and innovation across the organization. Join us and play a meaningful role in improving performance while supporting our mission to improve lives globally.

Within Sanofi Business Operations, the Order to Cash (O2C) team delivers high-quality, standardized Credit & Collections services across multiple markets. As part of this team, you will manage end-to-end credit and collection activities for assigned countries, partnering closely with Finance, Commercial, and Customer teams to support healthy cash flow, mitigate risk, and enable sustainable business growth in a dynamic, international environment.

Main Responsibilities

• Deliver end-to-end Credit & Collections services in line with agreed SLAs, internal controls, and compliance requirements
• Monitor AR ageing, perform collection and dunning activities, and escalate issues to ensure timely resolution and cash recovery
• Own Credit Management and Collection activities for assigned countries, ensuring consistent service delivery and stakeholder alignment
• Conduct credit risk assessments, periodic credit reviews, and actively manage customer portfolio risk
• Investigate blocked sales orders, validate credit availability, and collaborate with Commercial teams to resolve overdue issues
• Respond to internal and external customer enquiries with accuracy, professionalism, and service focus
• Track operational KPIs and contribute to continuous improvement and standardization initiatives
• Support country process transitions into Sanofi Business Services, including knowledge transfer and documentation
• Maintain and update SOPs and Work Instructions with appropriate validation
• Participate in LEAN initiatives, process improvement projects, and adoption of digital/RPA tools as required

About You

• Degree in Accounting, Finance, Business, or a related discipline
• Experience in Credit & Collections or financial operations, ideally within a shared services or regional environment
• Professional proficiency in Mandarin (spoken and written) and English, required for business communication
• Solid understanding of credit risk assessment, collections processes, and dispute management
• Exposure to ERP or credit management tools (e.g., SAP, HighRadius) is an advantage
• Strong analytical skills with attention to detail and risk awareness
• Comfortable working with MS Office applications, particularly Excel
• Able to work independently in a fast-paced, metrics-driven environment while collaborating effectively with others

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover opportunities to grow your career through internal mobility, learning, and international exposure
• Benefit from a competitive rewards package that recognizes your contribution and impact
• Take care of yourself and your family with comprehensive health and wellbeing benefits and family-friendly policies

Job Requirements