Online and self-paced learning, formal training, fellowships, and internal job opportunities, all designed to help you to grow.

 Career development

Our hybrid work model empowers our over 105,000 people around the world to thrive in the future of work while maintaining a healthy work-life balance.

Flex work

Healthcare coverage and retirement plans, with various global and local options to help you juggle the demands of your career and life.

World-class benefits

<h3>At SAP, we help the world run better and improve people's lives</h3>
A market leader in enterprise software, SAP turns businesses into intelligent, sustainable enterprises. Our applications and services enable business and public customers across 25 industries to operate profitably and adapt continuously.
Our cloud ERP solutions, powered by technologies like the Internet of Things, Big Data, and more, make a real impact on the world. SAP helps companies revolutionize everything from cancer treatments to flood prevention. We invest in research that can save lives, and we’re passionate about sustainability and social responsibility. At SAP, we bring out the best in every business.
Source: <a href="https://jobs.sap.com/content/Life-at-Sap/?locale=en_US" target="_self">jobs.sap.com</a>

Who We Are

At SAP, over 100,000 employees of 160 nationalities in 78 countries, are encouraged to bring their diverse backgrounds and perspectives to the table. They have helped shape a culture defined by these traits.
Collaboration beyond boundaries
If there's one thing SAP employees agree on, we help and support each other – customer work, passion projects and more. With a global, diverse network at our fingertips, there's always someone willing to offer a new perspective, advice and a helping hand.
Limitless growth
We embrace a growth mindset and leverage various learning and development opportunities to grow professionally and personally. At SAP, meeting people who have had multiple careers across different functions and teams is common.
Innovation for impact
At SAP, we strive to innovate to create positive and sustainable outcomes for our customers, partners and colleagues. Every idea has the potential to impact hundreds, even millions, of lives – our global footprint practically guarantees it.
Source: <a href="https://jobs.sap.com/content/Life-at-Sap/?locale=en_US" target="_self">jobs.sap.com</a>

Our Values

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose&nbsp;from. &nbsp; What you’ll do&nbsp; SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. &nbsp; What you bring As Client Delivery Manager you will be responsible for the following tasks: <ul> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics). </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements). </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks). </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Share knowledge across CDM community </li> </ul> &nbsp; What do you need to bring: <ul> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Has 5yrs+ related experience</li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Strong customer orientation with a focus on relationship-, expectation- and de-escalation management. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Good understanding of SAP Basis, system migration and/or functional SAP application knowledge. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Good understanding of technical infrastructure and virtualized system landscapes. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio. </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Ability to work effectively as a virtual member of a dynamic and dispersed team (remote) </li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial</li> <li style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black;text-align:justify">Fluency in English is mandatory</li> </ul> &nbsp; Meet your team &nbsp; ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. &nbsp; We ask for your application to be submitted in English language only. &nbsp; #SAPECSCareer &nbsp; &nbsp;&nbsp;​Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.&nbsp;At SAP,&nbsp;you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the <a href="https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc" target="_blank">SAP Referral Policy</a>. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. &nbsp;Requisition ID: 427877<img style="width:15.0px;height:15.0px"><img style="width:1.0px;height:1.0px"> &nbsp;| Work Area: Information Technology<img style="width:15.0px;height:15.0px"><img style="width:1.0px;height:1.0px"> &nbsp;| Expected Travel: 0 - 10%<img style="width:15.0px;height:15.0px"><img style="width:1.0px;height:1.0px"> &nbsp;| Career Status: Professional<img style="width:15.0px;height:15.0px"><img style="width:1.0px;height:1.0px"> &nbsp;| Employment Type: Regular Full Time<img style="width:15.0px;height:15.0px"><img style="width:1.0px;height:1.0px"> &nbsp; | Additional Locations: <img style="width:15.0px;height:15.0px"><img style="width:1.0px;height:1.0px"> #LI-Hybrid. Job Segment: Pre-Sales, SAP, Cloud, ERP, Management Consulting, Sales, Technology, Management

This job is for a Client Delivery Manager at SAP, where you&#x27;ll ensure clients are happy and engaged with cloud services. You might like this job because you’ll work in a supportive team, grow your skills, and have a real impact on customer success!

We help the world run better  At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for yo...

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