Job Description

Job description:

Responsible for supporting daily outlet operations to ensure smooth service, food quality, staff productivity, and customer satisfaction in accordance with company standards and procedures.

Key Responsibilities

• Supervise day-to-day outlet operations and service activities
• Ensure food quality, hygiene, cleanliness, and safety standards are met
• Monitor staff attendance, performance, and daily task assignments
• Assist in staff training, onboarding, and on-the-job coaching
• Handle customer feedback and resolve basic service issues
• Ensure compliance with SOPs and company policies
• Support inventory control, stock ordering, and stocktake activities
• Assist in cash handling, sales monitoring, and daily reports
• Coordinate with kitchen and service teams to ensure smooth operations

Job Requirements

Requirements

• Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field
• Minimum 1–2 years’ experience in restaurant or F&B operations, preferably in a supervisory role
• Must possess a valid Food Handler Certificate and completed Typhoid Vaccination
• Basic knowledge of restaurant operations, hygiene, and service standards
• Good leadership, communication, and problem-solving skills
• Willing to work flexible hours, including weekends and public holidays

Skills