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This job is a Client Support Executive, where you connect clients with our team, manage projects, and ensure smooth communication. You might like this job because you get to help clients achieve their goals and keep them happy while working on creative projects!
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Role
Duties & Responsibilities
- Act as the primary liaison between clients and internal teams
- Understand client objectives, brand guidelines, and campaign requirements
- Manage project timelines, deliverables, and approvals
- Prepare and present proposals, quotations, and campaign reports
- Coordinate with creative, production, and event teams to ensure smooth execution
- Track budgets, invoicing, and ensure timely payments
- Support new business development and client pitch presentations
- Maintain strong relationships and ensure client satisfaction
- Handle day-to-day communication and problem-solving
- Assist CS in preparing Contract via FOS to enable Finance to issue relevant booking contracts.
- Assist CS in preparing Production Quotation Requisition Form to enable Finance to issue relevant documents for client/agency signing.
- Monitor the return of signed Media Contracts and Production Quotations.
- Ensure proper filing in both soft and hard copies of signed documents
- Attach all invoices with a signed copy of Media Contract or Purchase Order or Signed Quotation.
- Follow up on retailer approval for all CI
- Follow up on client's FA submission by deadline
- In the event there is a change after a Contract is signed, Coordinator must issue a Justification Form for CEO to approve and sign. Then file a copy.
- Assist CS in delivering color proof, contracts and invoices to clients.
-Preparing Copy Instructions
- Ad visual for retailer approval by deadline
- Store selection list
- Get an actual medium for Pre-meet
- Compile all CS copy instructions for Pre-Meet
- Ensure all data in FOS are according to CI
- Liaise with Ops Admin on CI instructions
- To attend on behalf of CS when necessary
- Be familiar with various technical terms and material specifications
- To assist CS where necessary to get client approvals
- Update Low Stocks report with CS feedback
- Monitor poster delivery date and get an actual copy for Pre-Meet
- Liaise with Suppliers on Production matters when necessary
- Prepare all information on time such as Copy Instructions, Store selection, Actual sample of poster
- Ensure all information in the Pre-meet slides is accurate at all times, make the necessary changes and inform Ops Admin
- Bi-Weekly Sales Meeting
- Monthly Pre-Meet (chaired by CS team)
- Monthly Post-Meet (chaired by Ops team)
- Any other ad hoc meeting where necessary or relevant
- Supporting Group event organization and execution
- Placement Notice and Placement Photo reports to respective CS
- Preparation of monthly expenses claims
- Stand by for Reception Duty when necessary
- Supporting Shopper Plus HR and Admin
- Supporting Gazelle in HR and Admin
- Supporting CND in HR and Admin
- Supporting Pos Ad events and CRO - internal and external
- Preparing all claims for Pos Ad, Shopper Plus including Shell team, CND and Gazelle
- Handle New hired & Resigned proceeded
Job Requirements
Job Requirements
- Diploma / degree in Marketing, Media Studies, Mass Communication or related field.
- 1 to 2 years’ experience in client servicing or advertising sales.
- Language proficiency: English & Bahasa Malaysia
- Self-starter, organized, resourceful, independent and self-motivated, strong interpersonal and communication skills, result oriented, a team player
Company Benefits
People-first culture
Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.
Career development
Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.
Flexibility
We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
