Continuous learning opportunities to enhance skills and career growth.

Training & Development

Collaborative, inclusive, and supportive workplace culture.

Positive Work Environment

12 Days of Annual Leave & 14 days of Medical Leave

Health & Wellbeing

Annual performance-based rewards and incentives.

Performance Bonus

Statutory contributions that ensure financial security and employee protection.

EPF, SOCSO & EIS

Clear pathways for advancement and internal promotion opportunities.

Career Growth

SIMPLEXITY TECH (MALAYSIA) SDN. BHD.

Simplexity Tech was founded in 2015 with a bold mission: to bridge critical gaps in IT solutioning by delivering expert-driven services with exceptional value. From day one, our focus has been on pairing technical excellence with affordability, making enterprise-grade technology accessible to businesses of all sizes.
Starting in South East Asia and the U.S., we quickly earned trust through high-quality products, dependable delivery, and a client-first mindset. As demand grew, so did our reach.
Today, Simplexity Tech is more than just a solutions provider, we’re a trusted partner empowering businesses to thrive in an increasingly digital world. Our global team continues to innovate, connect, and deliver smarter technology with purpose and precision.

Our Story

Empowering your success through customized IT solutions. Empathy: We take the time to truly understand your business and IT needs. Customization: Every solution we deliver is thoughtfully tailored, never one-size-fits-all. Empowerment: Our goal is your success. We build technology that drives growth and performance.

Our Ethos

We are looking for a proactive and customer-focused ERP Helpdesk Support Engineer to provide remote technical support for a multinational corporation with operations in China and the United States. This role will involve diagnosing ERP-related issues, resolving system queries, and maintaining excellent communication with users. The ideal candidate has strong analytical thinking, problem-solving skills, and a positive customer service attitude. Fluency in Mandarin (spoken &amp; reading) is essential to support Mandarin-speaking users. Key Responsibilities:&nbsp;
<ul>
<li>Provide remote helpdesk support for the client’s internal ERP system (training provided). &nbsp;</li>
<li>Diagnose and troubleshoot system issues by identifying root causes through logical analysis. &nbsp;</li>
<li>Communicate effectively with users via email and Microsoft Teams. &nbsp;</li>
<li>Review ticket history to track patterns and identify solutions. &nbsp;</li>
<li>Escalate complex issues to internal technical teams when necessary. &nbsp;</li>
<li>Document issues and resolutions accurately and ensure timely updates in the ticketing system. &nbsp;</li>
<li>Manage and prioritize multiple open support cases simultaneously. &nbsp;</li>
<li>Deliver prompt and professional customer service with clear communication. &nbsp;</li>
<li>Work according to allocated shift schedules (9:00–18:00 or 12:00–21:00, 5 days/week)</li>
</ul>

This job is a remote ERP Helpdesk Support Engineer role for a multinational company. You might like this job because you’ll help solve technical issues for users in China and the U.S., all while using your Mandarin skills!

Kerja ini adalah sebagai Jurutera Sokongan Helpdesk ERP yang memberikan sokongan teknikal jarak jauh untuk syarikat multinasional. Anda mungkin berminat dengan kerja ini kerana ia membolehkan anda menggunakan kemahiran bahasa Mandarin sambil membantu pengguna menyelesaikan isu ERP dengan cepat dan profesional.

ERP Systems Knowledge

Help Desk Support

RemedyForce (Ticket Management Software)

Database Systems

Web Applications

Data Analysis

Information Technology

Mandarin Chinese

Zend Framework

JIRA

We are looking for a proactive and customer-focused ERP Helpdesk Support Engineer to provide remote technical support for a multinational corporation with operations in China and the United States. This role will involve diagnosing ERP-related issues, resolving system queries, and maintaining excellent communication with users. The ideal candidate has strong analytical thinking, problem-solving skills, and a positive customer service attitude. Fluency in Mandarin (spoken and reading) is essen...

ERP Helpdesk Support Engineer (Mandarin Speaker)

SIMPLEXITY TECH (MALAYSIA) SDN. BHD.