Job Description

We are looking for a proactive and detail-oriented Data Center Operations Technician (DCT) to support 24/7 data center operations. This role involves managing daily technical and operational activities, providing hardware support, performing installations and maintenance, and ensuring uptime for critical IT infrastructure. You will work closely with vendors, engineers, and clients to maintain high operational standards and reliability within the data center environment.

Key Responsibilities:

• Perform hardware support and maintenance — installations, moves, adds, and changes (IMAC).
   
• Handle IT equipment decommissioning, including servers, storage, and networking devices.
   
• Conduct media management — secure HDD/SSD destruction and disposal.
   
• Manage structured cabling tasks, including connecting and disconnecting patch cables.
   
• Perform hardware break-fix support — replace or reseat HDDs, memory, mainboards, SFP modules, and related components.
   
• Conduct regular physical and visual inspections of equipment and facility conditions.
   
• Provide on-site support during scheduled maintenance and change activities.
   
• Troubleshoot IT and network hardware issues in collaboration with technical teams.
   
• Maintain and track inventory of RMA parts, cold spares, and tools.
   
• Coordinate and supervise vendor activities, including access control and site escorting.
   
• Support POP site operations and provide on-call standby assistance as needed.
   
• Prepare accurate and timely reports on operational activities, incidents, and improvements.
   
• Adhere to all safety, security, and operational compliance standards.
   
• Perform other related duties as assigned to ensure smooth data center operations.

Job Requirements

• Minimum 1 year of experience in data center operations, infrastructure support, or related technical environment.
   
• Good understanding of structured cabling systems, patching standards, and hardware installations.
   
• Hands-on experience in IT hardware support, troubleshooting, and component replacement.
   
• Strong sense of urgency and ability to respond effectively to incidents.
   
• Familiar with incident and change management processes.
   
• Experience in large-scale or critical environments is an advantage.
   
• Fresh graduates with relevant technical knowledge are encouraged to apply.
   
• Excellent teamwork, communication, and documentation skills.
   
• Willingness to work rotational shifts (24/7 support) and provide after-hours or on-call support.
   

Added Advantage:

• Knowledge in rack, space, power, and cooling capacity management.
   
• Understanding of data center environmental systems (UPS, CRAC, PDUs).
   
• Familiar with DCIM or ticketing systems.
   
• Professional certifications such as CDCP, ITIL, Server+, Linux+, Network+, A+, or CCNA are preferred.

Skills