Special Ops Sdn. Bhd.

About Helpling Singapore:
Helpling is a leading online platform for home services across Europe and Asia-Pacific. Founded in Germany in 2014, Helpling operates across multiple strategic markets, including Singapore, where it connects households with trusted service providers through a seamless booking platform.
In this role, you will contribute directly to Singapore-focused operations, supporting both providers and customers in a fast-paced, service-driven environment.
Your Role As A Customer Operations Executive: 
<ul>
<li>Build sound knowledge of our customers during interactions, to ensure personalised interactions and ultimately to establish a credible rapport.</li>
<li>Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs.</li>
<li>Communicate responses in a clear, concise, and professional manner with customers.</li>
<li>Deliver excellent customer service through touch-points such as calls, live chats, written correspondences, and customer service centres.</li>
<li>Engage customers together with your team, handle escalations and step in as needed.</li>
<li>Identify gaps in day-to-day operations and feedback to improve existing processes.</li>
<li>Empathise with and prioritize customer needs, cross-selling different services when needed.</li>
<li>Upholding company values and continuously aiming to enhance the platform and overall customer experience while actively working towards achieving and exceeding assigned Key Performance Indicators (KPIs) to ensure the highest level of customer satisfaction.</li>
</ul>
Supplemental Pay
You will be entitled to a monthly performance bonus of up to RM500, based on your performance.

This job is a Customer Operations Executive at Helpling Singapore, where you&#x27;ll help customers and service providers connect seamlessly. You might like this job because it offers a chance to enhance customer experiences while earning a monthly bonus based on your performance!

Kerja ini adalah sebagai Eksekutif Operasi Pelanggan di Helpling Singapore. Anda mungkin berminat dengan kerja ini kerana ia melibatkan interaksi langsung dengan pelanggan, sambil membina hubungan yang baik. Anda juga dapat membantu memperbaiki perkhidmatan sambil berpeluang mendapat bonus prestasi bulanan.

Verbal Communication Skills

Computer Literacy

Communication

Teamwork

Leadership

Independent Thinking

Multitasking

About Helpling Singapore:
Helpling is a leading online platform for home services across Europe and Asia-Pacific. Founded in Germany in 2014, Helpling operates across multiple strategic markets, including Singapore, where it connects households with trusted service providers through a seamless booking platform.
In this role, you will contribute directly to Singapore-focused operations, supporting both providers and customers in a fast-paced, service-driven environment.
Your Role As A Customer...

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Company Profile

Special Ops Sdn. Bhd.