Job Description

About Helpling Singapore:

Helpling is a leading online platform for home services across Europe and Asia-Pacific. Founded in Germany in 2014, Helpling operates across multiple strategic markets, including Singapore, where it connects households with trusted service providers through a seamless booking platform.

In this role, you will contribute directly to Singapore-focused operations, supporting both providers and customers in a fast-paced, service-driven environment.

Your Role As A Customer Operations Executive:

• Build sound knowledge of our customers during interactions, to ensure personalised interactions and ultimately to establish a credible rapport.
• Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs.
• Communicate responses in a clear, concise, and professional manner with customers.
• Deliver excellent customer service through touch-points such as calls, live chats, written correspondences, and customer service centres.
• Engage customers together with your team, handle escalations and step in as needed.
• Identify gaps in day-to-day operations and feedback to improve existing processes.
• Empathise with and prioritize customer needs, cross-selling different services when needed.
• Upholding company values and continuously aiming to enhance the platform and overall customer experience while actively working towards achieving and exceeding assigned Key Performance Indicators (KPIs) to ensure the highest level of customer satisfaction.

Supplemental Pay

You will be entitled to a monthly performance bonus of up to RM500, based on your performance.

Job Requirements

What are the requirements to apply?

• Candidates with at least 1–2 years of work experience are preferred; however, fresh graduates are welcome to apply.
• High level of initiative
• Self-motivated and independent learner who thrives in a collaborative environment
• Confident in executing inbound sales processes
• Comfortable with rapidly changing working environment
• Excellent communication skills
• Upbeat, confident & high energy - you bring freshness, energy and passion into the team. Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved
• Working proficiency in English
• Willing to do rotating shift-based schedule (covering weekends and public holidays)

Skills