Job Description

客户服务与客户体验

• 主动了解客户需求，并提供合适的产品建议及解决方案。
• 跟进售后服务与客户咨询，提供优质的客户体验。
• 建立并维护良好的客户关系，提高客户满意度及忠诚度。
• 专业处理客户反馈、咨询及投诉，并积极协助解决问题。
• 协助处理客户登记、咨询及各类促销活动或展销活动期间的客户服务工作。

营运与行政管理

• 使用公司系统处理及追踪客户订单。
• 维护并定期更新客户资料，确保资料准确完整。
• 协助准备每日、每周及每月营运及销售报告。
• 负责文件整理、发票处理及其他行政工作，以确保日常营运顺畅进行。

沟通协调与团队支援

• 与物流团队协调出货及退货流程，确保及时交付。
• 协助展销会、路演活动及公司活动期间的客户接待与现场支援工作。
• 根据需要协助培训及指导新进同事。
• 与各部门紧密合作，确保沟通顺畅及提升营运效率。

线上客户互动

• 通过社交媒体平台、即时通讯工具及线上渠道回复客户咨询。
• 协助线上活动及促销活动的客户沟通、报名及后续跟进工作。

Customer Experience & Digital Engagement

• Proactively assess customer needs in Mandarin and recommend appropriate products or solutions with clear, friendly explanations.
• Handle after-sales inquiries, feedback, and complaints professionally and follow up until the customer is satisfied.
• Respond to online enquiries via social media and messaging tools and support online campaign sign-ups and follow-ups.

Operations & Administration

• Process and track customer orders using our systems and maintain accurate customer records.
• Prepare daily, weekly, and monthly operations and sales reports, and assist with invoicing and document filing to keep operations running smoothly.

Coordination & Events Support

• Coordinate with logistics on deliveries and returns to ensure timely fulfilment.
• Support customer reception and on-site needs during roadshows, exhibitions, and company events, and assist with onboarding of new colleagues when required.
• Collaborate with other departments to improve communication and operational efficiency.

Job Requirements

我们希望您具备

• 具备良好的中文沟通能力（包括书写及口语）。 
• 熟悉 Microsoft Office 办公软件，如 Excel 和 Word。 
• 能够使用拼音输入法进行中文打字。 
• 拥有良好的沟通能力及人际交往技巧。 
• 具备积极主动的学习态度，愿意不断成长与提升自己。 
• 做事认真负责、条理清晰，并具备良好的时间管理能力。 
• 能够独立完成工作，同时具备良好的团队合作精神。 
• 拥有客户服务、营运、行政或相关工作经验者将更具优势。 

加分项：

• 欢迎应届毕业生申请，公司将为有热忱及学习意愿的候选人提供培训与指导。 
• 喜欢与人沟通，并乐于为客户提供优质服务。 
• 能够适应快节奏的工作环境，并具备解决问题的能力。

Qualifications & Experience

• You have a good command of Mandarin, both written and spoken.
• You are comfortable using Microsoft Office, especially Excel and Word.
• You can type Chinese using the Pinyin input method.
• Previous experience in customer service, operations, administration, or related roles is an advantage.
• Fresh graduates are welcome; we provide training and guidance for candidates who show enthusiasm and a willingness to learn.

Hard Skills & Knowledge

• You can use or quickly learn internal order or CRM systems to process and track orders.
• You can prepare routine operational reports and assist with basic invoicing and document management.
• You are comfortable communicating with customers via online channels, including social media and instant messaging.

Soft Skills & Qualities

• You have strong communication and interpersonal skills and enjoy interacting with customers.
• You are responsible, organised, and manage your time effectively.
• You can work independently while collaborating well within a team.
• You bring a positive attitude, adaptability to a fast-paced environment, and practical problem-solving skills.

Skills